Oral-B Pro Crossaction 1000 Rechargeable Electric Toothbrush

Thank you for sharing this with us, and we're sorry you're having issues with your Oral-B Pro 1000 not holding a charge. Oral-B electric toothbrushes should last between 3-5 years, so this is not what we'd expect. It's helpful to know when charging your toothbrush it must be powered off before putting it on the charger. Also, ensure the charger is not near or on a metal surface, as this can interfere with the electromagnetic charger. A full charge can take up to 22 hours, so make sure the brush is placed on the charging pin correctly. If placed incorrectly, the charging light will still be on but will not be charging. Your loyalty and satisfaction mean everything to us, and we'd like to learn more and see how we can help further with your Pro 1000. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry that you're disappointed with the features of the Oral-B Pro 1000, shopgirl_NYC. A lot of thought and research goes into the design of our products to create features that we think you'll love. We also realize that preferences can vary from person to person, so we offer a variety of models and features with our power brushes. We value your loyalty to Oral-B, and would like to further help if you're dissatisfied with the brush you've purchased. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can assist you.

Thank you for sharing your experience with us. Our Oral-B Products are put through rigorous quality checks to ensure they arrive to you in the best condition. When using your Oral-B Pro 1000, when you apply too much pressure, the pressure sensor stops pulsations if you brush too hard to prevent harmful over-brushing. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 566-7252.

We're sorry to hear. With the many quality tests these brushes have undergone, this isn't the result we expect. While we understand how unsightly this may be, this is most likely a result of excess toothpaste residue. Your brush is safe to be used, and we're confident this can be removed with a thorough cleaning. If you have questions or would like to share more, please give us a call at (800) 566-7252.

We appreciate you sharing your feedback, Lizzy, and we'll be happy to help further. While we do have some models with an indicator light to indicate too much pressure, models like the Pro 1000 have an internal sensor that will still decrease oscillations when too much pressure is applied. We're happy to help further with this so you can get the best clean from your toothbrush. Call us at 1-800-566-7252, M - F, 9 am to 6 pm EST.

We're very sorry you're disappointed with your Crossaction 1000, Katherine, and would like to help. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still we know that preferences vary from person to person, so we greatly appreciate your feedback. Your comments will be shared with our product development team. So we can help you further, please give us a call at (800) 566-7252.

We certainly don't want to leave you feeling disappointed, and would like to help. Please know, we carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. We recommend to use sufficient, but not too much toothpaste. During brushing, the brush should be placed inside the mouth and the mouth should be closed as much as possible to minimize spilling etc. Also important to ensure the brush head is properly cleaned after each brush session to ensure the hole at the front of the brush head is not clogged as this might lead to more spatter. When you're brushing too hard, the pulsations will stop to let you know. So that we can learn more and help you further, please give us a call at (800) 566-7252.

We're sorry to hear our Pro 1000 is too loud, and that you're not a fan of the design. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still we know that preferences vary from person to person, so we're sharing your experience with our team. The openings are designed to allow water to flush through the brush head tube, and to also allow air inside. This venting ensures the brush head dries sufficiently after use and also reduces moisture inside the tube. It's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. So we can help you further, please give us a call at (800) 566-7252.

We're certainly sorry to hear this. There could be several reasons why your toothbrush has stopped charging. Here are some troubleshooting tips you can try: 1. **Check the Power Outlet**: Ensure that the outlet you are using is functioning properly. Sometimes, outlets built into bathroom cabinets require the light switch to be turned on or may have a safety device that needs resetting. 2. **Charger Connection**: Make sure the charger is properly connected to the power source and that you are using the charger with the correct orientation (for iO 7-10 brushes, the writing should be on the bottom with a raised circle on top). 3. **Placement on Charger**: Ensure that the toothbrush is placed correctly on the charging pin. The charging pin has a non-symmetrical shape, and if placed incorrectly, the charging light may still be on, but it won't charge. 4. **Charging Time**: If the toothbrush was completely drained, it may take up to 15 minutes for the charging light to start flashing. Depending on the model, it can take up to 24 hours to fully charge. 5. **Testing with Another Charger**: If you have another Oral-B toothbrush at home, try using its charger to see if your toothbrush charges. This can help determine if the issue is with the charger or the toothbrush itself. 6. **Charging on Metal Surfaces**: Avoid charging your toothbrush on or near metal surfaces, as this can interfere with the electromagnetic charger and lead to longer charging times. If these steps do not resolve the issue, then please give us a call at (800) 566-7252. We'd like to learn more to share with our Quality Team and help with this.