Oral-B Pro Crossaction 1000 Rechargeable Electric Toothbrush

We're sorry to hear our Pro 1000 is too loud, and that you're not a fan of the design. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still we know that preferences vary from person to person, so we're sharing your experience with our team. The openings are designed to allow water to flush through the brush head tube, and to also allow air inside. This venting ensures the brush head dries sufficiently after use and also reduces moisture inside the tube. It's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. So we can help you further, please give us a call at (800) 566-7252.

We're certainly sorry to hear this. There could be several reasons why your toothbrush has stopped charging. Here are some troubleshooting tips you can try: 1. **Check the Power Outlet**: Ensure that the outlet you are using is functioning properly. Sometimes, outlets built into bathroom cabinets require the light switch to be turned on or may have a safety device that needs resetting. 2. **Charger Connection**: Make sure the charger is properly connected to the power source and that you are using the charger with the correct orientation (for iO 7-10 brushes, the writing should be on the bottom with a raised circle on top). 3. **Placement on Charger**: Ensure that the toothbrush is placed correctly on the charging pin. The charging pin has a non-symmetrical shape, and if placed incorrectly, the charging light may still be on, but it won't charge. 4. **Charging Time**: If the toothbrush was completely drained, it may take up to 15 minutes for the charging light to start flashing. Depending on the model, it can take up to 24 hours to fully charge. 5. **Testing with Another Charger**: If you have another Oral-B toothbrush at home, try using its charger to see if your toothbrush charges. This can help determine if the issue is with the charger or the toothbrush itself. 6. **Charging on Metal Surfaces**: Avoid charging your toothbrush on or near metal surfaces, as this can interfere with the electromagnetic charger and lead to longer charging times. If these steps do not resolve the issue, then please give us a call at (800) 566-7252. We'd like to learn more to share with our Quality Team and help with this.

We’re sorry to hear you’ve noticed a residue building up on your toothbrush. We have many quality checks in place to ensure only the best products reach you. Please know we understand this is unsightly but it is likely a buildup from regular use. Even if rinsed after each use, residual toothpaste can harden over time and form a residue on your toothbrush and the replacement head. This buildup may be colored depending on your toothpaste and water hardness. In either case, this substance is not harmful and can be removed with a thorough cleaning. So that we can help you further, please give us a call at (800) 566-7252.

We're so sorry to hear your Pro 1000 isn't working as you'd expect, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. When placing your brush head, there should be a very small gap between it and the handle. The pressure sensor is designed to stop pulsations when too much pressure is applied, so it's quire unexpected that it's not happening. So that we can help you further, please give us a call at (800) 566-7252.

We're sorry to hear this, Victor. After the many quality tests our brushes undergo, we expect them to give you many years of great cleaning which we do stand behind with our 2 Year Manufacturer Warranty. So we can help, please give us a call at (800) 566-7252.

We're so sorry to hear your toothbrush isn't holding a charge, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. It can help to try a different outlet or charger, if you have one available. We also suggest ensuring you're not charging on or near a metal surface. So that we can help you further, please give us a call at (800) 566-7252.

We're sorry to hear this toothbrush didn't brighten your smile as much as you'd hoped, and that you're unhappy with the design. Please know, we have many quality checks in place to ensure only the best products reach you. We also carry out extensive research and consumer testing when designing our products. So that we can help you further, please give us a call at (800) 566-7252.

We're disappointed to hear you aren't enjoying your new brush. Feedback like this means a great deal to us, so we'll be sure to let our team know you'd like to see some more grip material added. If you have have questions or would like to share more, give us a call at (800) 566-7252.