Pantene Pro-V Volume & Body Shampoo

Thank you for reaching out about our Pantene Pro-V Sheer Volume Shampoo. We value your loyalty and want to express our deepest of apologies for your more recent experience. It's definitely not the kind of news we expect or want for any of our consumers. We understand how devastating this may have been for you and we do appreciate you for bringing this to our attention. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. If you are noticing a significant amount of hair loss, we recommend speaking to your doctor. Still, we want your comments to get the attention they deserve so we'd like to collect some additional information. Every detail provided will be reported to our Health and Safety team and the rest of our Pantene team. If you haven't already, we do recommend discontinuing the use of the product. It may also help to know that hair being dry is usually a sign that it hasn't been conditioned well enough. If you haven't already, we recommend using a rich conditioner along side the shampoo you use. Whenever you have the time, we'd like to further assist you. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may do so.

Thank you for sharing your experience with our Pantene Pro-V Sheer Volume Shampoo. We’re thrilled to hear that it did a wonderful job cleansing your hair and left it smelling great. However, we are sorry to learn that it made your hair stiff and knotty. We strive for all our consumers to have a positive experience with our products, and it’s disappointing to know this wasn’t the case for you. Rest assured, we’ll pass this feedback along to our Quality Assurance Team and the rest of the Pantene crew. It seems that you might benefit from a shampoo and conditioner with extra conditioning power. It might also be helpful to note that tangling is common, especially when brushing or combing wet hair. Matting can occur when rough hair surfaces rub against each other, often due to tying it back or scrubbing too vigorously while washing. Severe tangling typically happens in hair that has become dry and damaged from styling, perming, dyeing, or bleaching. To avoid such issues, be mindful not to pile your hair on top of your head, and consider using a conditioning treatment a few times a week. When you do use your regular conditioner, apply a bit more on the ends of your hair. For detangling, try applying conditioner directly to dry hair and gently work through it with a fine-toothed comb, starting from the ends and moving toward the roots. We would love to learn more about your experience and help you find a product that suits your needs better. Please feel free to call us at (800) 945-7768 or reach out through the Contact Us page on our website.

Thank you for reaching out and sharing your encounter with our Pantene Pro-V Sheer Volume Shampoo. We'd like to express our deepest of apologies for the results you had with your hair. That's truly not the kind of experience we want or expect for any of our consumers and we understand how devastating this may have been for you. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. It's important to know that losing between 50 and 100 hairs a day is considered normal. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. If you are noticing a significant amount of hair loss, we recommend speaking to your doctor. Also, hair being dry and frizzy is usually a sign of it not being conditioned well enough. For a better experience you may consider using a rich conditioner after you shampoo and you may want to consider using a conditioning treatment to help with any excess dryness. This can also prevent your hair from being tangled. We'd like to assist you further. When you have the time, please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

We appreciate you for reaching out about our Pantene Volume and Body Shampoo. It disappoints us to hear that your hair was left dry and difficult to brush. This isn't the kind of experience we want for our consumers and we do appreciate you for bringing this to our attention. Please know that we will be addressing this with the rest of our Pantene team. As you may already know, hair being dry is usually a sign that it hasn't been conditioned well enough. For a better experience, we recommend pairing the product with a rich conditioner. You may also want to consider using a hair care treatment or mask to help with any excessive dryness you may be experiencing. Please, when you have the time, give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

Thank you for getting in touch about our Pantene Volume and Body Shampoo. It disappoints us greatly to hear that you weren't happy with our product ingredients and we're sorry if you had experienced your hair drying out. That's definitely not the kind of experience we want for any of our consumers but rest assured that your comments are reaching the appropriate people on our team. In the meantime, as you may already know, hair can be dry if it's not conditioned well enough. If you haven't tried already, we do recommend using a rich conditioner along side the shampoo that you use. This will make sure your hair is getting the moisturizing benefits that it needs. You can also consider using a conditioning treatment or mask 2-3 times a week if you are experiencing any excess dryness. Please, when you find the time, give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

Thank you for getting in touch about our Pantene Pro-V Volume and Body Shampoo. While we are glad that the product worked well at cleaning your hair, it does upset us to hear that your hair was left feeling dry and frizzy and you didn't get the volumizing results you were looking for. We have thoroughly tested all of our products so that they deliver the benefits we advertise. What you've shared has been truly unexpected and we appreciate you for bringing this to our attention. Rest assured that we are reporting this to the rest of our team. In the meantime, it may help to know that hair is usually dry and frizzy if it's not conditioned well enough, If you haven't already, we do recommend pairing the product with a rich conditioner. You can also try using a conditioning treatment to help with any excess dryness you may have. Please, when you have the time, give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

Thank you for reaching out about our Pantene Pro-V Volume and Body Shampoo. While your hair was left feeling soft, it is disappointing to hear that you expereinced some itchiness and that your hair was also left feeling greasy the next day. That's not the kind of experience we want for our consumers and we understand how it may have been upsetting. This isn't something we would expect to happen and we understand how it can be very frustrating. So we can be sure that your comments get the attention they deserve, we'd like to collect some additional information. You can be sure that every detail shared will be reported to our Health and Safety Team and the rest of our Pantene Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. It may also help to know that hair is usually greasy if the product is too rich for your hair type. For a better experience, we recommend using a less hydrating shampoo and see if it makes a difference for you. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.