About this item
Highlights
- Provides up to 60 oz. of fresh, filtered water for cats and small dogs
- Flowing water encourage pets to drink more, therefore supporting urinary and kidney health through proper hydration
- Dual-filter system removes dirt, hair, bad tastes and odors
- Flowing water helps prevent bacteria growth
- Adjustable flow control knob customizes the water flow
- Sleek, compact design
- Multiple drinking options: 4 free-flowing streams and a lower bowl with still water
- BPA-Free plastic design comes apart easily for cleaning and is top-shelf dishwasher safe (excluding pump)
Description
Shipping details
Return details
Q: I purchased thefountain in October and it has quit less than 2 months later. Is there a warrenty?
A: We are sorry to hear this has happened with your pets fountain. This product does come with a 1 year warranty! If you would like our team would be more than happy to help. You can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-888-640-8840 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here - https://www.premierpet.com/contact-us/
submitted byPremierPet Brand Expert - 4 months agoBrand expert
Q: What type of warranty does the manufacturer offer? I've had mine about 6 months or less and it has stopped working.
A: Thank you for reaching out to us about this. You may find it helpful to know that your product comes with a one-year warranty. So we can register your product and assist you with troubleshooting, please get in touch with our team. We can be reached at 1-888-640-8840 between the hours of 8 AM - 7 PM ET Monday to Friday.
submitted byPremierPet Brand Expert - 1 year agoBrand expert
Q: How does the side filter to be inserted. Is the white front to be facing outward, or the black side?
A: Thank you for asking about this, Jean! Though we have previously recommended installing the filter with the black side facing the bowl, our current filters work as intended in either direction.
submitted byPremierPet Brand Expert - 2 months agoBrand expert
Q: Is it quiet? We returned one from Chewy because it made noise every time my cat drank from the fountain and scared my cat off each time.
A: Thank you for your question! The fountain will have a low hum, this is normal for the pump, but otherwise it is a quieter option for skittish or timid pets! If you have any further questions or need help finding the right solution for your kitty, please feel free to reach out to our Customer Care team directly via our live chat support or by calling us at 1-888-640-8840.
submitted byPremierPet Brand Expert - 3 months agoBrand expert
Q: Does this keep water cold?
A: Thank you for your question! While our fountains are not designed with water-cooling in mind, they are intended to keep the water circulating. The water will circulate at room temperature. If you have any additional questions or if you need further assistance, please feel free to reach out to our Customer Care team directly by calling us at 1-866-381-2785.
submitted byPremierPet Brand Expert - 4 months agoBrand expert
Q: How long does each filter last, and does it filter hard water?
A: Thank you for asking about this! Most homes change their filter at around 2-4 weeks, though this timeframe will vary for each home based on use. These filters remove bad tastes and odors from the water, but would not be able to reduce the effects of hard water. If you have very hard water, we would recommend using a 50/50 solution of white vinegar and water when you clean your fountain every 1-2 weeks, as this will help minimize hard water stains.
submitted byPremierPet Brand Expert - 5 months agoBrand expert
Q: Is this device cordless?
A: Thank you for your question, Briana. Our fountains are not cordless. In order for the fountain pump to function, it must be used with the included power adapter. If you have additional questions or concerns, please contact our Customer Care team! Our number is 1-866-381-2785, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
submitted byPremierPet Brand Expert - 5 months agoBrand expert
Q: How long does the water last for 2 cats before it needs to be filled up again?
A: Thank you for asking about this, Lauren! There is not a specific timeframe for this, as the time this takes would vary widely for each family based on the age and size of their cats, how often and how much they drink, etc.
submitted byPremierPet Brand Expert - 6 months agoBrand expert
Q: Is the fountain dishwasher safe?
A: Thank you for asking about this! With the exception of the pump, the fountain is top rack dishwasher safe.
submitted byPremierPet Brand Expert - 9 months agoBrand expert
Q: Is this going to be big enough to drink from for my 20 pound dog. Trying to get her to drink more water.
A: Thank you so much for asking. While there are several factors to consider about how much water your dog should drink per day, a good baseline is roughly 1oz per pound. If you do have concerns our customer care team would be more than happy to go over all of your options with you. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant box in the lower right hand side of our website Monday - Saturday 9am - 9pm EST here - https://www.premierpet.com/contact-us/
submitted byPetSafe Brand Expert - 10 months agoBrand expert