About this item
Highlights
- Startlingly Silent
- 5-Layer Filtration System
- Worry-Free Refill with Transparent tank
- Two Water Modes
Description
Shipping details
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Q: I see no one has answered yet - I would also like to know if this is battery based or if it uses a plug?
A: The motor is connected to a usb cord but a regular outlet plug is included so you can plug the cord to that then into a regular plug outlet.
submitted byCarol - 5 months agoA: Hello, this fountain is not battery-operated and requires a plug to function. If you're looking for a battery-operated option, you can consider the Petlibro 2.5L Dockstream Battery-Operated Fountain.
submitted byPetlibro Product Expert - 5 months agoBrand expert
Q: Is this a plug in device or a battery operated one??
A: Plug in, no batteries
submitted byCarol - 5 months agoA: Hello, this fountain is not battery-operated and requires a plug to function. If you're looking for a battery-operated option, you can consider the Petlibro 2.5L Dockstream Battery-Operated Fountain.
submitted byPetlibro Product Expert - 5 months agoBrand expert
Q: Why does this model leak? I have two of these purchased at separate times and both of them are leaking from the bottom rear. Is this a specific, known malfunction with this model and how can it be fixed/prevented?
A: We're sorry to hear that you're experiencing this issue. This is not a known malfunction of the model, but we’d love to help troubleshoot. https://designlibro.zendesk.com/hc/en-us/articles/14160746903705-What-can-I-do-if-my-Capsule-Water-Fountain-is-leaking-WF002-PLWF002;If the troubleshoot doesn' t work for you; please reach out to our customer service team at support@petlibro.com for a solutuon. Thanks!
submitted byPetlibro Product Expert - 1 month agoBrand expert
Q: Hi! Does it operate without a filter? Thank you!
A: Hello, while it is technically possible to operate the fountain without the filter, we recommend using one filters ensure the water stays clean and the fountain functions optimally for a longer period. To maintain the fountain's performance, it's important to replace the filter and clean the fountain every 2 weeks, including disassembling the pump during cleaning.The filter plays a crucial role in keeping the water clear of debris, such as pet fur and saliva, as your pet drinks from the fountain. Regular maintenance helps ensure your pet enjoys fresh, clean water every time. Thanks!
submitted byPetlibro Product Expert - 2 months agoBrand expert
Q: The water has started to come out of the spout really slowly but there is plenty of water in the tank. Any reason why this happens?
A: Thank you for your feedback. Please reach out to our customer support at support@petlibro.com, and we could assist you further.
submitted byPetlibro Product Expert - 2 months agoBrand expert
Q: Does the top tray snap into place or is otherwise secured? My cat loves to play in the fountain and has dismantled the tops of fountains before.
A: Hello, this model doesn’t have a snap-in design. If your cat loves playing with the fountain and tends to dismantle the top, you may consider our Dockstream series( snap-in design), which might be a better fit for your needs. Thanks!
submitted byPetlibro Product Expert - 5 months agoBrand expert
Q: Is this safe to leave plugged in 24/7 or should there be a resting period for the motor?
A: Hello, the fountain doesn't contain a battery inside so it needs to be plug in continuously to work.
submitted byPetlibro Product Expert - 5 months agoBrand expert
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Summary of reviews
Would Recommend
Leaked
1 reply from Petlibro Product Expert team - 2 months ago
Ruined wood floor
1 reply from Petlibro Product Expert team - 3 months ago
Automatic water cat fountain
Leaks
1 reply from Petlibro Product Expert team - 4 months ago
Senior cat loves it
This is not stainless steel
1 reply from Petlibro Product Expert team - 4 months ago
Our cat loves it
It's a good deal

We both adore this founta

Love it. Best one so far.

The only fountain my cats will use

Just what I needed!

I really like the larger

Filtered water unit

It's the second one we've

Felix loves it!

Great design

Love it! Much better than all my other fountains

Great Water Fountain
