Primo Smart Touch Bottom Loading Water Dispenser - White: 5 Gallon, Hot & Cold, Freestanding, 500W, 194°F Max Temp

A: Hi Mo, thanks for reaching out. We would be happy to provide assistance with this issue. Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5-gallon bottle, (1) 2-gallon bucket and a Phillips head screwdriver. Turn energy-saving switches to OFF. Unplug the power cord from the wall outlet. Remove the water bottle. Move appliance away from the wall to gain access to the back. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket. Remove the cap from a spare empty 5-gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle. Apply the cleaning bottle to the dispenser. Plug the power cord back into the wall outlet and turn the dispenser back on. Allow the cleaning solution to fill the reservoirs. Turn the switches back to off and unplug the power cord from the wall outlet. Wait 10 minutes then drain the water from the reservoirs as described in step 5. Rinse the bottle and fill with only hot tap water and apply it to the dispenser following (steps 8-9). Place a two-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5). Replace the silicone plug and drain cap. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy-saving switch ON. If these steps do not resolve the issue, please contact us at social@primowater.com for further assistance.

A: Hi GPS, thank you for reaching out. Our dispenser models all have the same clearance space for bottles.

A: Brio 530 Series Bottom Load Water Cooler has a clearance of 13.5" so 40oz Stanley's and tall thermos fit with enough room to set it down and push the dispense button to fill it up. Complete game changer.

A: Thank you for reaching out regarding your dispenser. We apologize for any inconvenience you've experienced. Please contact us at social@primowater.com for further assistance.

A: Thank you for contacting us, AM. It would need to be set upright for 24 hours before using the cooling function in order to allow the compressor lubricant to settle.

A: Hi Stella, thank you for contacting us. We recommend continuing to run hot tap water through the dispenser to ensure that any remaining presence of the cleaning solution has been removed from your dispenser. For reference, here are the steps we provide once applying the cleaning solution to the dispenser. Please be advised that you should be flushing the dispenser with about 2 gallons of hot water when flushing the cleaning solution out of the dispenser: Allow the cleaning solution to fill the reservoirs.  Wait 10 minutes then drain the water from the reservoirs as described in step 5.  Rinse the bottle and fill with only hot tap water and apply it to the dispenser.  Turn the power on the dispenser back off for this next step.  Place a two-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5).  Replace the silicone plug and drain cap.  Return the unit to its location, install a freshwater bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON.  If you need further assistance with this issue, please contact us at social@primowater.com

A: Thank you for reaching out. All of our dispensers include a switch on the back of the machine to turn off the heating element for the hot water.

A: Hi g, thanks for reaching out. We recommend using a glass or bottle that is about 7" tall.

A: Thank you for contacting us, Brenda. Our bottom load dispensers will need to be plugged in to use the water dispensing feature.

A: Thank you for reaching out to us. You can use any 5- or 3-gallon bottle with our dispensers with the exception of the brand American Maid. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Please let us know if you have any other questions or concerns. - Michael P.

A: Hello chuffy, and thank you for reaching out to us and we sincerely apologize for the issues that you are experiencing with your dispenser. If you have not tried it, turn off switches on the back and unplug your machine. While the machine is turned off, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. If this does not solve your issue, please provide the following information in an email to social@primowater.com so we may further assist you: Picture of the back of the unit:  Picture of original purchase receipt: Full Name:  Phone number:  Shipping address:  Email Address: Model number:  Serial Number (10 digits on a white sticker on back of unit): Best regards, Michael