Sunbeam Advanced Standard Heating Pad

Hello. Thank you for reaching out to us. We’re sorry to hear that your Sunbeam AdvancedHeat King-Sized Heating Pad has stopped working after just over a year. We understand how frustrating this must be. Based on your description, it sounds like there may be an internal issue preventing it from heating properly. Your Sunbeam AdvancedHeat King-Sized Heating Pad has a 3-year warranty, to initiate the warranty claim, please fill this form: https://help.sunbeam.com/s/warranty?language=en_US. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Sunbeam® Consumer Care

Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad stopped working. That is certainly not the experience we want you to have. No worries, we are here to help. Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source. To fix this problem, please follow these troubleshooting steps in order: 1. Unplug the heating pad from the wall outlet for at least 30 seconds 2. Verify there is no physical damage to the cord, controller, or heating pad 3. Verify the connection between the heating pad and the controller is tight 4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters. 5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. 6. Try plugging the heating pad into a different outlet to see if it works in a different outlet. Your Sunbeam® AdvancedHeat Standard-Sized Heating Pad has a 3-year warranty. If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day! https://www.sunbeam.com/support/contact-us

Thank you for reaching out to Sunbeam®. We are sorry to hear that your heating pad stopped heating up after less than 20 minutes. That is certainly not the experience we want you to have. No worries, we are here to help. Control Blinking, No Heat or No power may be an indicator that the product is not receiving enough power from the source. To fix this problem, please follow these troubleshooting steps in order: 1. Unplug the heating pad from the wall outlet for at least 30 seconds 2. Verify there is no physical damage to the cord, controller, or heating pad 3. Verify the connection between the heating pad and the controller is tight 4. Verify that the power cord is plugged directly into a wall outlet. Be sure that this heated product is used only on an AC supply circuit of the proper voltage. Do not use with an extension cord. Do not use with generators, power converters or inverters. 5. Try a different appliance (such as a small lamp) in the outlet to ensure the outlet is functional. 6. Try plugging the heating pad into a different outlet to see if it works in a different outlet. Your Sunbeam® AdvancedHeat Standard-Sized Heating Pad has a 3-year warranty, If the above resolution will not work please contact us directly or fill in the "Contact us" link provided below to provide the best resolution. Have a great day! https://www.sunbeam.com/support/contact-us

Thank you for reaching out to Sunbeam®. We appreciate you bringing this to our attention and we are sorry to hear that your heating pad quit working. That is not the experience we want you to have. No worries, we are here to help. There are several causes of this issue: 1. Product is plugged into an extension cord/surge protector and not plugged into a direct wall outlet. 2. Product wasn't plugged in properly. 3. The AC outlet is not functional. To fix this problem, do the following to reset your heating pad: - Check if there is no physical damage on its cord, controller, or pad. - Turn the heating pad control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. - Check the product plug connection that directly plugs into the product. Make sure the connection is secure and complete. - Hold the power button down and re-insert the power cord back into a wall outlet at the same time. Your Sunbeam® AdvancedHeat Standard-Sized Heating Pad has a 3-year limited warranty. If this doesn't resolve your issue, please contact us directly so we can determine the best resolution. Have a good day!

Thank you for reaching out to Sunbeam®. We appreciate you taking time out of your busy schedule to share this with us. No worries, We'll make sure that your experience will be shared with our Management and Quality teams. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!