Swiffer PowerMop Starter Kit, 15.4 x 5.3 White/Purple Cloth Head, 26" Silver Aluminum Handle

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220

Annie, thank you so much for your review. Our goal is for our PowerMop to clean those floor worries away, so we're sorry to hear about this. If you aren't doing so already, we recommend sweeping your floors from dirt and debris first. This may help improve your results, but we'd like to assist you further. Please call us at (800) 742-9220.

Thanks for sharing your experience with your recently purchased Swiffer PowerMop. Please know, our Quality Team consistently reviews and checks our PowerMops throughout the manufacturing process, ensuring they'll perform as we all expect. It's possible your batteries need to be changed or you have a clog inside the housing. We're confident we can help you get back up and Swiffering, and hope you'll give us a call for more help. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

As you can imagine, we don't want or expect you to have to continually push down to insert the liquid, especially if the piece of cardboard is gone. If it is, please give us a call so we can share additional tips and tricks on how to get it to stay. Please call us at (800) 742-9220.

Thanks for sharing your thoughts on the Swiffer PowerMop. We're sorry to learn that you're not enjoying the efficient clean it provides. For the best results, be sure to sweep or vacuum the floor before you mop it. You should always have solution ready to clean your floors, so the pad going dry shouldn't be a problem. Press the trigger for 2-3 seconds, if you need more solution. We have other fragrances of cleaning solutions, with other fragrances, available for the PowerMop. For help picking up your next solution, give us a call. We're here Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're so sorry to learn the handle to your Swiffer PowerMop Multi-Surface Kit isn't staying connected to your PowerMop. This isn't what we expect, as our Quality Team works very hard to ensure that all PowerMops bring only an easy, quick clean to your floors. We'd be happy to help you with this as best we can. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. If you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle, your bottle should fit into the machine nicely. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

There's nothing more important to us than ensuring your floors get the cleaning they deserve, so we're sorry to hear about this. With our quality checks, and when the pad is on the device correctly, this isn't what we would expect. Please call us at (800) 742-9220 so that we can learn more and assist you.

Nous sommes désolés que vous n'appréciez pas la taille de votre Swiffer PowerMop, David. Notre équipe qualité travaille très dur pour s'assurer que tous nos clients sont entièrement satisfaits de leur achat de Swiffer, et nous sommes désolés que vous le trouviez trop court. Il peut être utile de savoir que chaque PowerMop mesure environ 50 pouces lorsqu'il est entièrement assemblé. Mesurez le vôtre pour vous assurer qu'il est conforme à ce qu'il devrait être. Nous serions heureux d'en discuter avec vous et de vous aider du mieux que nous pouvons. Appelez-nous du lundi au vendredi, de 9 heures à 18 heures, heure de l'Est. Notre numéro est le 1 (800) 214-8734.

Thank you, Louise, for sharing that you've had this confusion. We assure you, every Swiffer PowerMop comes with a battery compartment, which should be holding 2 AA batteries. Our Quality Team is always on watch, ensuring that every Kit is completed before it heads to your local store, so learning that you've found three kits without batteries isn't expected. We're wondering if you didn't realize they were inside the compartment, so you didn't look inside of it. We'd be happy to talk further with you about this, and hope you'll call us for more assistance. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. We’re sorry to learn you’re having problems with the bottle of Cleaning Solution. Please know, our Quality Team shares that everything with your PowerMop should work as expected, so we do apologize for this. Be sure that you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle when you first get your machine. By removing it, your bottle should nicely fit into the machine. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

Thanks, Elaine, for sharing the experience you’ve had with three Swiffer PowerMops. We’re truly sorry to learn you’ve had this problem but glad to be able to help you with it. Because of the hard work of our Quality Team, we’re confident everything with your PowerMop, including its Cleaning Solution bottles, should work as expected. We’re truly sorry to learn about this and want to help. When you first get your PowerMop, there’s a piece of corrugated cardboard positioned underneath the Cleaning Solution bottle that comes with it. Be sure it’s been removed. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

We're sorry to learn you've had this problem with your Swiffer PowerMop, Steph. Because our Quality Team works so hard to make sure that all of our products meet our high standards, we always expect you'll be thrilled when you use your PowerMop. It's possible your machine needs new batteries. Switch out the ones that came with the device with brand-new, one-time-use AA batteries. Ensure they're inserted correctly into the battery compartment, and that you fully reinserted the compartment into your PowerMop. If you get sound but no spray, gently wipe the nozzles with a soft cloth. Call us with an update. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Thank you so much for your review and for sharing your experience with us. We're very sorry to hear about this. While it may seem silly, please double check they're inserted correctly, and that you're using AA alkaline batteries. Using rechargeable/carbon-zinc can be the cause of what's going on. We'd love to collect some additional details and help you with this. Please call us at (800) 742-9220.

Thanks so much for your review, Mary. We're very sorry that you found the scent of the liquid a bit too strong. We do extensive testing to get the scent just right, so we'd love to connect about this, share your feedback with our team, and make sure your idea about an unscented version is heard. Please call us at (800) 742-9220.