Swiffer PowerMop Starter Kit, 15.4 x 5.3 White/Purple Cloth Head, 26" Silver Aluminum Handle

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in with the narrow end facing towards the pole. You should hear a click when the bottle is in place. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. As for your floor being sticky, if you have used another cleaner on the floor recently, or the floor is new, that may cause this. Going over your floor a few times should fix it. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Our products are thoroughly evaluated to make sure they're safe to use, and your comfort and safety mean everything to us, so we're certainly sorry to hear about your experience with the PowerMop. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to pass your comments regarding the length of the pole onto the rest of our team. In order to make a full report to share with our Safety Team, and to help further, please give us a call at (800) 742-9220.

We're sorry to hear this, Charlie, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

Thanks for reaching out to Swiffer and sharing this experience with us, Kelly. We're very sorry to learn about this as our Quality Team assures us that, when using the PowerMop as directed, you shouldn't have situations, such as the one you've described, occur. We're glad to help you further with your PowerMop concerns. Be sure you're only using Swiffer brand PowerMop pads, as they are designed to properly fit on the PowerMop device. When putting the pad in place, ensure that the printed side is facing the mop head and the white and purple strips are facing the floor. Give us a call for additional assistance with your purchase. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We’re very sorry you’re unhappy with your purchase of the PowerMop. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. For more help, please give us a call at (800) 742-9220.

We’re very sorry you’re unhappy with your purchase of the PowerMop. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. For more help, please give us a call at (800) 742-9220.

We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that you can rely on them. It sounds like you took some great steps already, and we'd be happy to look into this further for you. Please give us a call at (800) 742-9220 when you're able.

We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to look into this further for you and see how we can best assist, so please give us a call at (800) 742-9220 when you can.

We're sorry to hear that this was your experience, as our PowerMops do go through many quality checks to ensure that they reach you in the best possible condition. We suggest replacing the batteries with fresh AA ones and making sure that the solution bottle is fully inserted. So that we can see how we can best assist further, please give us a call at (800) 742-9220 when you can.

We're sorry to hear that this has been your experience, as our PowerMops do go through many quality checks to ensure that you can rely on them. It also sounds like you took some great steps already. We do stand behind our products, and we'd be happy to see how we can best assist you further. Please give us a call at (800) 742-9220 when you have a chance.

We're sorry to hear this, Sonya, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again, find the right cleaning solution, and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear that this was your experience, as we have strict quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of the pad is being firmly pressed onto the PowerMop head. You can also spray some solution onto the floor and let the pad soak some of it up in order to get it to stick. As well, we'd expect you to receive everything that's listed on the packaging. We'd be happy to learn more and see how we can best assist further, so please give us a call at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure a good bond forms after pressing the product firmly onto the mop head. We hope it helps to know you do not pull strips or anything off of the pad. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We're so very sorry to hear about this, Patti. With our quality checks, this isn't what we expect especially if the cardboard is remove. If you have not done so already, check the silicone cap, and If the cap is bulging, try unscrewing/rotating the purple cap counterclockwise by 180 degrees. After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If there is no leakage, insert the bottle into the device. If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We'd like to see if this helps, so when you're free, please call us at (800) 742-9220.