About this item
Shipping details
Return details
Q: Only one earbud works at a time. While both work, and say connected, I can only hear music out of one ear. How do I get both to work at the same time? They both say connected on my device.
A: When you pair it, it will show 3 "heyday earbuds 11" pick the last one that shows up, the first is the right, second left, for some reason, the third connects both simultaneously
submitted byKcatt - 6 months agoA: Hi J - Thanks for reaching out about True Wireless Bluetooth Earbuds - heyday™. We apologize for the issue you are experiencing and have a few suggestions that may help: Charge the earbuds: Make sure both earbuds are fully charged before using them. Clean the earbuds: Dirt can cause issues, so clean the earbuds and their case. You can use a soft, dry cloth or a cotton swab dipped in isopropyl alcohol. Reset the earbuds: You can try resetting the earbuds by placing them in the charging case and pressing the reset button. You can also try fully draining the battery, then recharging and turning them back on. Update the software: Try updating the OS software. Check the audio file: Make sure the audio file you're trying to play isn't faulty. Check for water damage: Heyday earbuds aren't waterproof, so if they get wet, dry them as much as possible. You can also try unpairing and repairing the earbuds, or removing and reconnecting the device. If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST. - Faith
submitted byFaith - 6 months agoTarget staff supportA: Hi J, thanks for reaching out about True Wireless Bluetooth Earbuds - heyday™. We apologize for the issue you are experiencing and have a few suggestions that may help: Charge the earbuds: Make sure both earbuds are fully charged before using them. Clean the earbuds: Dirt can cause issues, so clean the earbuds and their case. You can use a soft, dry cloth or a cotton swab dipped in isopropyl alcohol. Reset the earbuds: You can try resetting the earbuds by placing them in the charging case and pressing the reset button. You can also try fully draining the battery, then recharging and turning them back on. Update the software: Try updating the OS software. Check the audio file: Make sure the audio file you're trying to play isn't faulty. Check for water damage: Heyday earbuds aren't waterproof, so if they get wet, dry them as much as possible. You can also try unpairing and repairing the earbuds, or removing and reconnecting the device. If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 6 months agoTarget staff support
Q: I lost the instructions, how do i pair them to my phone?
A: Hello! We are the manufacturer and wanted to reply and emphasize what the retailer has already answered. Both ear buds must be paired with each other the first time out of the case, before being paired with your phone or other bluetooth enabled device. Both earbuds should be removed from the case and allowed to pair to each other before being placed in your ears. The two earbuds have paired when the light on the right earbud turns off and the left earbud flashes red and blue. At this point the earbuds should be placed in your ears and paired on the Bluetooth screen of your phone, they will be called "Heyday Earbud 11". These steps are critical the first time you use them after purchase, if they were not followed then you may need to return them to the retailer for a new pair. We hope this information helps! If you need further assistance or would like a PDF version of the product instructions please reach out to our tech support department at support@ttinno.com
submitted byTT Innovation - 2 months agoBrand expertA: Hi Love these, thanks for reaching out about True Wireless Bluetooth Earbuds - heyday™ To pair Heyday True Wireless Bluetooth earbuds, take both earbuds out of the charging case, which will automatically put them into pairing mode, then go to your device's Bluetooth settings and select "Heyday" to connect; the earbuds should start flashing red and white lights when ready to pair. Key steps: Open the case: Remove both earbuds from the charging case. Enter pairing mode: The earbuds should automatically enter pairing mode with flashing lights. Access Bluetooth settings: On your device, go to Bluetooth settings. Select "Heyday": Choose the "Heyday" option from the list of available devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJustin - 2 months agoTarget expert support
Q: They worked for all of 30 seconds. Then that was it. All devices continually said they were connected yet nothing ever came through them. No matter what settings were changed or rebooted. Trashed 'em
A: Hello! Thank you for your review and feedback! We are so sorry for the bad experience! If the earbuds are dropped to the floor or something equivalent then they can be damaged and the sound can quit and they break completely or become muffled. The sound can also stop during first use if the earbuds need to be fully charged. However, if the sound quit about 30 seconds into their first use once the battery had been fully charged then we would encourage you to return them to Target for a new pair since they are most likely defective. We hope this information helps! If you need further assistance please reach out to our Tech Support Department at support@ttinno.com
submitted byTT Innovation - 2 months agoBrand expert
Q: Can I wear both earbuds at once and hear out of them both?
A: Hello watchbuyer3 - We appreciate your interest in this earbuds. Yes, you can wear both earbuds at once and hear out of them both. In case, if you are not able to hear in either of them kindly request you to follow these suggestions that may help: Charge the earbuds: Make sure both earbuds are fully charged before using them. Clean the earbuds: Dirt can cause issues, so clean the earbuds and their case. You can use a soft, dry cloth or a cotton swab dipped in isopropyl alcohol. Reset the earbuds: You can try resetting the earbuds by placing them in the charging case and pressing the reset button. You can also try fully draining the battery, then recharging and turning them back on. Update the software: Try updating the OS software. Check the audio file: Make sure the audio file you're trying to play isn't faulty. Check for water damage: Heyday earbuds aren't waterproof, so if they get wet, dry them as much as possible. You can also try unpairing and repairing the earbuds, or removing and reconnecting the device. If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST. Happy shopping at Target. – Alvin
submitted byAlvin - 6 months agoTarget staff support