Philips Avent Natural Baby Bottle Nipple - 2pk

Hi Abosma, thanks for reaching out to us. Firstly, congratulations on the birth of your triplets! We are really sorry to hear that the Avent Natural Baby Bottles are leaking, that must be very inconvenient for you and your little ones. Kindly make sure the nipple is pulled correctly through the screw ring and the screw ring is tightened sufficiently on the bottle without overtightening. If you are using glass bottles, check that the outer side of the bottle and inner side of the screw ring are dried before they are closed. We hope these suggestions help all four of you! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hello, Thank you for taking your time to leave this review. We are very sorry to hear about this issue with our Natural Response Nipple. May we suggest our dedicated page as a guide on how to best switch from the previous Natural Nipple to the new Natural Response Nipple: https://www.usa.philips.com/c-f/XC000020708/how-to-best-switch-from-the-previous-natural-nipple-to-the-new-natural-response-nipple? If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi, thanks for reaching out to us regarding the new Natural Response Nipples. We are sorry to hear of your frustrating experience and hope that we can improve things for both you and your son. The innovative tip and opening responds to the drinking motion of the baby’s tongue, which causes the slit to open and close, so milk is released only when baby is actively drinking, like at the breast. Without the baby’s compression, milk does not drip from the tip. The flow rate of milk they get from the nipple is linked to how enthusiastically or steadily they drink as they develop. Enthusiastic drinkers use a strong suction and compression while drinking, resulting in greater milk flow, so they usually need a lower nipple flow from the Natural Response range (such as nipple number 1 or 2) to avoid overflow. Slow and steady drinkers are likely to prefer a higher nipple flow (such as nipple 4 or 5), to ensure enough milk flows, regardless of age. We hope this helps, if you have any further questions, please feel free to get in touch with our dedicated Avent Parent and Child Care team on 1-800-542-8368. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi, thanks for reaching out to us regarding the Natural Baby Bottle. We are sorry to hear that the newborn size is not suitable for your daughter, that is really unfortunate for you both. There is also a smaller (0) size of the Natural Nipple, for further details on the most suitable size, please feel free to get in touch with our dedicated Avent Parent and Child Care team on 1-800-542-8368. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi Emily, thank you for sharing your valuable feedback with us. We understand the struggle and we are sorry to hear that you and your baby are not pleased with the new nipple design. These nipples are designed to work like a breast for an easy combination between breast and bottle feeding. They responds to the drinking motion of the baby’s tongue - which causes the slit to open and close - so milk is released only when baby is actively drinking, like at the breast. Without the baby’s compression, milk does not drip from the tip. It's also important to choose the right flow for your baby. If the baby uses a lot of tongue movement (compression) and vacuum, they will be able to open the valve more fully and will have a higher flow rate. Babies with limited compression or vacuum will not open the valve as far, and therefore will have a slower flow. We advise to buy multiple nipples and experience what is their perfect match. If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi there, thank you for sharing your valuable feedback with us. We understand the struggle and we are sorry to hear that you and your baby are not pleased with the new nipple design. These nipples are designed to work like a breast for an easy combination between breast and bottle feeding. They responds to the drinking motion of the baby’s tongue - which causes the slit to open and close - so milk is released only when baby is actively drinking, like at the breast. Without the baby’s compression, milk does not drip from the tip. It's also important to choose the right flow for your baby. If the baby uses a lot of tongue movement (compression) and vacuum, they will be able to open the valve more fully and will have a higher flow rate. Babies with limited compression or vacuum will not open the valve as far, and therefore will have a slower flow. We advise to buy multiple nipples and experience what is their perfect match. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi Kmr322, Thank you for writing your review. We are sincerely sorry about the troubles your little boy is having with getting the milk. Our goal was to create a nipple that would work similarly to the breast, and release milk only when the baby is actively drinking. If it's difficult for your baby to eat with the new design, please try a size bigger of a flow. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Philips Consumer Care

Hi Sjr520, Thank you for sharing you experience here. We're sorry to find out that your little one is having such troubles with getting the milk out of the bottle with the upgraded nipple design. This is the opposite of our intentions. Please, try the nipple in size 4. It has a corresponding flow to the old size 2. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Philips Consumer Care

Hi Adam, thanks for sharing your experience. We're very sorry to hear that your son doesn't like our new Avent nipples. Indeed, the new system functions more similarly to a breast, which enables a more seamless combination between breast and bottle feeding. These nipples have a compression mechanism that drips milk only when the baby is actively drinking. If the flow with a model is too low, we recommend using a model with a higher flow rate. Keep in mind that it might take some time before your baby gets used to this difference. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hello Simone, thank you for taking your time and leaving this review for us. We are terribly sorry to hear about you experience with your Natural Baby Bottle Nipple, and can only imagine how this affects your normal routine. We would gladly look into this issue. We kindly ask you to reach out to us via one of our social media channels. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon. Kind regards, Philips Consumer Care.