Philips Avent 2pk Natural Response Baby Bottle Nipple - Newborn Flow

Hi there, Thank you for your feedback. We're sorry to hear that your baby is finding it difficult to get the milk out of the nipples. We would like to inform you that our new Natural Response Nipple lets your baby use their natural drinking rhythm, like they do when breastfeeding. While age is a guide, we recommend watching your little one’s cues to find the best nipple flow. We designed the nipple range to work for all different drinking patterns, from fast and enthusiastic to slow and steady. The Natural Response Nipple is available in nipple flows 1 to 5. The flow rate of milk they get from the nipple is linked to how enthusiastically or steadily they drink as they develop. Slow and steady drinkers are likely to prefer a higher nipple flow (such as nipple 4 or 5) to ensure enough milk flows, regardless of age. You can start with the nipple that comes with the bottle and adjust from there. If after a few feeding attempts you have no success, consider changing to a different nipple flow. You might need a higher flow if you see your baby struggling to get milk out or playing with the nipple. If this does not help or if you have further questions, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon. Kind regards, Philips Consumer Care

Hi there, Thanks for sharing your feedback with us regarding the recent design change in our Natural Response nipples. This is not the experience we wish you to have. We would like to inform you that our valves are designed to be anti-colic, which means they will always be slightly open to maintain the anti-colic function. As a result, you may see some drops coming through the valve while the bottle is balancing the pressures inside and outside. This is normal and should not cause significant leakage. When the bottle is held upside down with the lid closed, it is typical to see less than a teaspoon drip out in the first 30 seconds. This can be taken as proof that the valve functions properly and prevents air from entering the baby's stomach. The leak you mentioned should be seen coming from the area between the teat and the white screw ring. After the first 30 seconds, or when the baby begins drinking from the bottle, the leakage should stop, creating a vacuum in the bottle. Incorrect assembly is a common reason for leakage in approximately 50% of cases. Please ensure that the nipple is inserted properly through the screw ring and that it is suitably tightened on the bottle without being overly tight. Wet glass bottles can be particularly difficult to close since they may slip, so it is best advised to dry the bottle before closing it. If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Kind regards, Philips Consumer Care