Oral-B iO Series 2 Electric Toothbrush

We certainly understand your concern about finding mold on your toothbrush, and we'd like to help. Our products undergo strict quality checks to reach you in perfect condition, providing the ultimate teeth-cleaning experience. The Oral-B iO series 2 is designed with openings on the brush heads to allow water to flush through the brush head tube and let air inside. This venting ensures the brush head dries sufficiently after use and reduces moisture inside the tube. While it's rare, what you've described can occur if the brush is stored somewhere exposed to mold and bacteria where the plastic comes into contact with ingredients of a corrosive nature. Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. To avoid this, it's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. So we can learn more about your experience with your iO2 and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear that this has been your experience, as we can assure you that our Oral-B iO Series 2 brushes have gone through strict quality checks to ensure that you can use them with ease. As well, they've been thoroughly evaluated to be safe when used as directed. We understand that seeing buildup on your electric toothbrush can be concerning. This is often just residue from regular use. Even with rinsing after each use, toothpaste can harden over time, creating a chalky coating that may appear black, brown, orange, pink, or grey on the metal shaft, rubber parts, and joints, as well as on the charger. Water and toothpaste can also collect on the brush head and handle, leaving a residue that varies in color depending on your toothpaste and water hardness. Rest assured, this buildup is not harmful and can be easily removed with a thorough cleaning. To help prevent it in the future, we recommend rinsing your toothbrush thoroughly as outlined in your manual, including the handle, and wiping down the charger. We hope this information is helpful, and we'll make sure that your comments are shared with the rest of our team. If you experienced any negative physical reactions/symptoms, we do recommend that you discontinue use of this brush. So that we can look into this further, as well as gather additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you can.

This is not the experience we want you to have, and we're disappointed to hear it won't turn on. We're happy to help you as our toothbrushes have a 2-year warranty and they go through many quality checks through the manufacturing process to ensure the best toothbrushes. Here are some troubleshooting tips for you to try. Please make sure the toothbrush has been powered down before putting it on the charger, and it's not on or near a metal surface as it can interfere with the electromagnetic charger. You want to check another outlet or try another device on the same outlet. Also, make sure you place the brush handle with the button facing forward or it won't charge. If the toothbrush still doesn't work, please call us at (800) 566-7252 with the production code located on the bottom of the handle. We're happy to assist you further with the toothbrush.

We're sorry to hear about your experience. Our team is committed to providing you with nothing but excellence. Your feedback is truly appreciated, and we'll be sure to share your feedback with our team. If you have any questions, please feel free to give us a call at (800) 566-7252.

Because one of the main purposes of a toothbrush is to remove bacteria from your mouth, we're sorry to hear that it's not staying as clean as we all would like. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. It's important to keep your toothbrush sanitary and free of bacteria. After each brushing, thoroughly rinse the brush head while the toothbrush is switched on to minimize toothpaste residue remaining on the brush between uses. Switch off the brush, remove the brush head from the handle, and clean both parts separately under running water. Please ensure that the toothbrush (without the brush head) is switched on while cleaning. Best cleaning is achieved when water is pushed out via the little openings on the grey connector part. Wipe both handle and brush head dry and leave both the handle and brush head to air dry further before putting the brush head and handle back together. When you put them back together, ensure the brush head is pushed fully onto the handle so there is no/little gap. If necessary, it is OK to use a mild detergent/cleanser and water to clean the outside of the handle. We're happy to help you with any questions you have. Please call us at (800) 566-7252 for further assistance.

We're so sorry to hear you've had troubles with your iO 2 shutting off and not turning on, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you, and as a loyal Oral-B user, you know this isn't what we'd expect. So we can help you further, please give us a call at (800) 566-7252.

We want you to have the best toothbrushing experience possible, and we're saddened to learn your Oral-B iO Series 2 toothbrush isn't charging. We're happy to help you as we go through many quality checks to ensure the best toothbrushes. Please make sure your toothbrush is turned off before putting it on the charger, and it's not on or near a metal surface as it can cause interference with the charger. You may want to try another outlet to ensure it's not the outlet. Also, make sure you're placing the brush handle with the button facing forward on the charger or it won't charge. Please call us at (800) 566-7252 for further assistance with the toothbrush.

We're sorry to hear your brush isn't charging. With the rigorous quality tests that our products undergo, this certainly isn't the result we expect. So we can learn more and assist you with this, could you please give us a call when you have a moment? You can reach us at (800) 566-7252.

Amy, we never want you to feel disappointed when investing in an Oral-B iO Series 2 toothbrush, so we're sorry you're having charging issues, and we'd like to help. Oral-B electric toothbrushes should last between 3-5 years. It's helpful to know when charging your toothbrush, it must be powered off before putting it on the charger. Also, ensure the charger is not near or on a metal surface, as it can interfere with the electromagnetic charger. A full charge can take up to 22 hours, so make sure the brush is placed on the charging pin correctly. If placed incorrectly, the charging light will still be on but not charging. Your satisfaction means everything to us, and we'd like to learn more and help you troubleshoot your iO2. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We never want you to feel disappointed when using your iO series 2 toothbrush, and we'd like to help. There's nothing more important to us than the quality of our products, which is why they go through strict quality checks. The iO series 2 is designed with openings on the brush heads to allow water to flush through the brush head tube and let air inside. This venting ensures the brush head dries sufficiently after use and reduces moisture inside the tube. What you have described can occur if the brush is stored in a location exposed to mold and bacteria and the plastic comes into contact with ingredients of a corrosive nature. Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. To avoid this, it's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. So we can learn more and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're disappointed to hear you aren't your iO2, Naomi. We always want our brushes to give you an incredible brushing experience, so this isn't the result we expect. If you'd like to share more, you're always welcome to give our team a call at (800) 566-7252.

We're sorry to hear this. For assistance with your order, we’d suggest contacting Target directly by giving them a call at 1-800-440-0680.

We're disappointed to hear this. This surely isn't the result we expect after extensive quality testing, so we'd like to learn more about this brush. When you have a moment, we ask that you please give us a call at (800) 566-7252.

It's disappointing to hear that your Oral-B iO Series 2 Electric Toothbrush is not holding a charge. We go through many quality checks to ensure the best toothbrushes. Please make sure that your toothbrush is powered off before putting it on the charger, and it's not on or near a metal surface. It can cause the toothbrush to not charge. We'd like to get some additional information for our team to better assist you. Please call us at (800) 566-7252 and let us know the production code located on the bottom of the handle of the toothbrush. We're excited to hear from you to help you get a charged toothbrush.

Shannon, we’re sorry to hear you’ve noticed a residue building up on your toothbrush. We have many quality checks in place to ensure only the best products reach you. Please know we understand this is unsightly but it is likely a buildup from regular use. Even if rinsed after each use, residual toothpaste can harden over time and form a residue on your toothbrush and the replacement head. This buildup may be colored depending on your toothpaste and water hardness. In either case, this substance is not harmful and can be removed with a thorough cleaning. So that we can help you further, please give us a call at (800) 566-7252.

We're so sorry to hear your toothbrush has mold on it, and would like to help. While very rare, this can occur if the brush is stored in a location that is exposed to mold and bacteria, and the plastic comes into contact with ingredients of a corrosive nature (e.g. cleaning agents, sprays, cosmetics, soaps, etc.). Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. To keep your toothbrush and toothbrush head clean, it can be helpful to rinse the brush while turned on, turn it off, then remove the brush head and rinse the inside, then turn the brush back on and rinse the shaft without the brush head, and allow both pieces to air dry separately. So that we can help you further, please give us a call at (800) 566-7252.

We're so sorry to hear your toothbrush has been collecting a build up, and would like to help. It's important to clean your toothbrush and brush head after each use per the manual's instructions. To keep your toothbrush and toothbrush head clean, it can be helpful to rinse the brush while turned on, turn it off, then remove the brush head and rinse the inside, then turn the brush back on and rinse the shaft without the brush head, and allow both pieces to air dry separately. So that we can help you further, please give us a call at (800) 566-7252.