Ember Mug 2 10oz Temperature Control Smart Mug Red:Stainless Steel, Hand Wash, Includes Coaster

Charging base fails after a couple months. No phone # to contact only email and then they don’t respond. This issue with base is very common

This is a terrible product. It always goes cold even if I'm charging. I have to constantly go into the app to raise it to the highest level and adjust to my preferences. It's just a high maintenance product that's not even as good as thermos. I've stopped using it until they do a better product update that doesn't require you to go into a janky app every multiple times a day, it should be customizable to your preset preferences.

Until the Bluetooth and charge base pogo issue is fixed can't rate this better. Other then that I love the mug.

This mug has chips and flakes on the bottom of the inside. Very disappointed, especially for what it cost. Barely had it for one year. Would not recommend.

Stopped working after one month. Says it’s empty when it’s not. Likely because of a firmware update bug. Ember has refused to reply to requests for support or refund. Many cases of this being reported. I’m going to report Ember to the Better Business Bureau, as are many other people.

I received this as a gift. I love it. I don’t use any other mug for my coffee.

I bought one for hubby last year and he loves it. I finally got mine and I love my morning ritual now. A lovely cup of hot tea while watching the birds.

Please do not promise and not deliver. The app does not connect, ever morning the mug has disconnected and then you have to reconnect it and even then, you are lucky to have it work. Sometimes pouring fresh hot tea from the kettle and it does not think there is any liquid in the mug. The change the LED colour feature NEVER works. Reset does not work, sometimes the power on and off does not work. My brand-new mug will not hit 100% charge. This is a garbage product, do not waste your time or money on it. ALL HYPE.

After a couple months, but now I can’t get it to connect with the mug. The mug still works without being connected But I can’t turn it off when it’s empty. It would need to go back on the charger. I’ve done everything I can to make it connect. Followed the Instructions in the app and it won’t work. I got this for Christmas, so I’ve had it for two months… We’ll see what future months bring.

It was a great cup until I accidentally microwaved it

I love this cup, in fact I have two, one is 7-8 yrs old. I've had to replace the charging plate FIVE times, due to the prongs sticking in the down position. I just read a review from "Steve" who said put a drop of vinegar on them, wait awhile, and they pop back up again. And it WORKS!! HAPPY!!!! He also said use MTK oil after but I dont know what that is. The other thing is alot of people are upset that the app connection doesnt work. I found that too, so I stopped using it and my cup works just fine. Just a thought. :)

I have had my Ember mug for about two years and have needed to replace the charging pad and now the replacement charger has also failed. POOR quality charging pads. Save your money unless you just want to have a nice looking mug that doesn’t hold a charge. I’ll never spent any more money on these products.

Mug 2 - stopped working after a few days - tried all of the solutions offered online with no luck - emailed support- no reply 10 days later

We've had the mug about two years, and the two contact heating pins in the charging base have lost their 'springy-ness" and no longer make good contact with the bottom of the mug. The unit, therefore, is essentially worthless. Too bad, because when it was working, it was great.

Got my mug as a gift, and it works excellent! Just wish it had a light on the left handed side!!!

I've had an Ember mug for over 3 years. It continues to do its job. I would give a higher rating but for one huge flaw: When a mug is placed on its charging plate, it can either charge or reach / hold the set temperature, not both. It would seem a rather easy fix to have it switch from heating to charging once the temperature is changed, going back and forth as necessary. Or, of course even better, by allowing it to do both at once, likely a harder fix. A fluctuation of a few degrees while charging is not important; having the coffee hot enough but only for a little while because the battery needs charging is not good.

My wife received the mug as a gift. It quit charging unless you fiddled around with placing the mug on the base. Unfortunately, she didn't complain as it was a gift. The warranty has expired. The problem is one of the spring contact pins in the base seems to have lost it's "spring". I don't think it would be worth the cost to buy a replacement base.

The Mug stopped working within a month. Support response was awful. They kept sending the same email. No one to ask for help. If you have a bad one, you might as well throw it out, because they don't really car.

I have used Ember cups since they first came out years ago. It is my ONLY coffee cup at the office. I absolutely love it. I have had both 10 oz and 14 oz cups and prefer the 14 oz. But, I have loved all of the cups I have had and can't recommend it highly enough.

Absolutely loved this to start. Couldn’t live without it but then they updated their app and ever since it won’t connect or heat. Read the app reviews before purchasing