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PetSafe ScoopFree Complete Plus Covered Self-Cleaning Cat Litter Box with Disposable Crystal Litter Tray - White
$229.99 when purchased online
Target Online store #3991
About this item
Highlights
- Automatically Removes Waste - No scooping, cleaning or refilling your cat's litter box for weeks
- Unbeatable Odor Control - Crystal litter removes smell by absorbing urine and dehydrating solid waste. Includes one disposable ScoopFree Crystal litter tray with crystal litter.
- No More Messy Floors - Low-tracking crystals are 99% dust free and dont stick to your cats paws; a gray hooded cover helps keep kitty litter inside the box
- Leak Protection - Disposable trays have plastic lining to help protect against leaking and keep your floors clean
- Easy Cleanup - Simply remove the tray and throw it away; each tray includes a lid for quick disposal
- Monitor Cat's Health - The health counter keeps track of how many times your furry feline uses the box
- For Use with Crystal Litter Only For optimal performance, use ScoopFree Premium Crystal Litter with your automatic litter box
Description
Strike scooping the litter box off your to-do list. With the ScoopFree® Crystal Pro Front-Entry Self-Cleaning Litter Box, there’s no scooping, cleaning or refilling your cat’s litter box for weeks. It uses crystal litter that provides 5 times better odor control than traditional clumping litter by absorbing urine and dehydrating solid waste. This low-tracking litter also helps keep your floors clean because it is 99% dust free and doesn’t stick to your cat’s paws. Safety sensors ensure that the scooping cycle only occurs when your cat is out of box. It uses disposable trays that have a plastic lining to help protect against leaking, and each tray comes with a lid for quick and easy disposal. Just remove the tray and throw it away. There’s even a health counter that tracks how many times your furry feline uses the box, which is a convenient way to detect early signs of a health issue, and the included privacy cover gives your cat a secluded bathroom. PetSafe® brand is here to help you and your pet live happy together™.
Number of Pieces: 2
Dimensions (Overall): 27.6 Inches (L), 16 Inches (H) x 19.1 Inches (W)
Holds up to: 15 Pounds
Intended Pet Type: Cat
Features: Self-Cleaning, Covered
Minimum Weight Capacity: 0 Pounds
Pet Lifestage: All Ages
Pets subtype: Litter Boxes
Material: Plastic
Power Source: Electric
Battery: No Battery Used
Care & Cleaning: Care Instructions Not Provided
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 82211059
UPC: 729849168060
Item Number (DPCI): 083-07-3933
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 25 inches length x 21 inches width x 12.25 inches height
Estimated ship weight: 28.75 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
This item ships in its manufacturer’s packaging, revealing what’s inside. ·
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: if my cat pees standing up will it make a problem
submitted by Catherine - 2 years ago
A: As long as the liquid waste stays inside the litter tray with the litter, this would not be a problem! For this situation, however, we would recommend one of our ScoopFree units that include a top entry privacy hood to help prevent any accidents or misses!
submitted byPetSafe Brand Expert - 1 year agoBrand expert
Q: The tray that came with the litter box seems to have a plastic finish. Can I continue to use this tray and just keep adding new litter rather than purchasing disposable trays?
submitted by Gemtones - 2 years ago
A: Thank you for asking this question! Though these trays have a liner to help prevent leaking, they are disposable trays and should not be reused; we do apologize for any confusion. It is worth mentioning that we do have a reusable tray option. The model number for this is ZAC60-15710. If you have any questions, please reach out to us! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
submitted byPetSafe Brand Expert - 2 years agoBrand expert
Q: where is the solid waste held until the tray is removed?
submitted by Rose - 3 years ago
A: Thank you for your great question. Solid waste is kept in the waste trap which you see at the front of the tray. The rake pushes solid waste under the waste trap cover.
submitted byPetSafe Brand Expert - 3 years agoBrand expert
Q: where is the solid waste contained until removal of the tray???
submitted by Rose - 3 years ago
A: Thank you for your great question. Solid waste is kept in the waste trap which you see at the front of the tray. The rake pushes solid waste under the waste trap cover.
submitted byPetSafe Brand Expert - 3 years agoBrand expert
Q: Is this litter nic electrical??
submitted by Curious - 3 years ago
A: Thank you for your question! The ScoopFree Self-Cleaning Litter Box is electrical and plugs into an outlet using a power adaptor.
submitted byPetSafe Brand Expert - 3 years agoBrand expert
Q: Can you use any type of litter?
submitted by Peggy - 4 years ago
A: Thank you for this question! Our ScoopFree Self-Cleaning Litter Boxes are intended to use ScoopFree Crystal Litter only.
submitted byPetSafe Brand Expert - 4 years agoBrand expert
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Summary of reviews
The product has received mixed feedback from guests, with many expressing disappointment over its odor control and functionality. While some guests appreciate the convenience of a self-cleaning litter box, others report issues such as ineffective waste management, broken parts, and high maintenance costs. Despite these concerns, a few guests highlight the ease of use and the initial satisfaction with the product, suggesting it may work better in single-cat households.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.3 out of 5 stars with 402 reviews
pet likes it: 3.75 out of 5
quality: 3 out of 5
style: 3.25 out of 5
value: 1.75 out of 5
25% would recommend
4 recommendations
Works like a charm
5 out of 5 stars
Limma - 1 month ago
originally posted on PetSafe
Easy peasy and no more scooping! My cat used it right away without the top and then we put the top on, he had no fear.
Great for 1 cat, not multiple
3 out of 5 stars
Mrs Bolton - 2 months ago
originally posted on PetSafe
My husband and I bought this a couple of weeks ago and it works okay, but the tray needs replacing every few days with us having 2 cats that use it regularly. It's way more expensive to replace the whole tray every few days than it was to just scoop and replace litter myself. If you have 1 cat, I'm sure this would be a great investment but it just can't handle 2 cats. The sifter itself also gets stuck a lot and doesn't scrape all of the clumps, I still have to go and scoop daily like I would with a normal litter box.
1 reply from PetSafe® Product Support team - 2 months ago
We're sorry to hear you and your cats have had this experience! Though tray lifespan will vary based on many factors, most two cat homes change their tray at around 10-14 days. Since you are experiencing issues with your rake getting stuck, we would love to troubleshoot this and your tray lifespan with you to see if we can help with both. Please get in touch! Our team can be reached here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Problems with scoopfree
2 out of 5 stars
Darold - 3 months ago
originally posted on PetSafe
I have had alot of stopping issues,that requires unplugging and then plugging it back in. Scoop arm is dragging and getting stuck. First stop of run there is a loud bang noise. Then it finishes run back to the beginning. This happens with each run.very annoying. I feel the idea and concept is sound,maybe I just received a bad unit. Thx
1 reply from PetSafe® Product Support team - 3 months ago
We're so sorry to hear you're having difficulty with your box! Please know this is certainly not typical. We would love to troubleshoot with you to see what could be causing this- if we cannot resolve it right way, we'll be happy to replace your box if covered under warranty. Please contact our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Not what it seems
1 out of 5 stars
Cast mom - 3 months ago
originally posted on PetSafe
I bought this a month ago with an open mind. It says that the literal last 20 to 30 days for one cat, only lasted 10 days till it started smelling horribly. The poop backs up and get stuck in the grading system that goes across the litter and then you have to take your time and clean it. I would not recommend this product. It’s not what it seems.
1 reply from PetSafe® Product Support team - 3 months ago
We're sorry to hear you're having difficulty with your litter box! Please know that this is very unusual- for most one cat homes the tray is typically changed around at around 30 days. So that we can determine what could be causing this atypical results, please reach out to our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Taylor was outstanding in helping me
5 out of 5 stars
Judy G. - 4 months ago
originally posted on PetSafe
She was understanding since my litter box was not working as efficiently as it had previously so she offered me a good discount and I replaced it with a new one for my six month old kitty.
1 reply from PetSafe® Product Support team - 3 months ago
Thank you for sharing this review, Judy! We're so glad to hear that Taylor was able to help, and that this box has been a good fit for you and your kitten.
Waste cover
3 out of 5 stars
Thumbs down graphic, would not recommend
Ouch - 7 months ago, Verified purchaser
The waste cover magnetic strip keeps popping off.
1 reply from PetSafe Brand Expert team - 7 months ago
Thank you for taking the time to share this feedback with us! We're sorry to hear you're having difficulty with your waste bin, but we certainly want to see what could be causing this and how we may be able to help. Please contact our live support team at 1-800-732-2677, Monday through Friday 8 A.M.- 7 P.M. EST.
Happy but a little disappointed
3 out of 5 stars
Ray2 - 9 months ago
originally posted on PetSafe
I bought one 6 months ago it connected to my phone, so I wanted a second one. The picture showed that you could connect that 2nd one to a phone but when I received it there was no wi-fi connection on it. Disappointed with that.
1 reply from PetSafe® Customer Care team - 9 months ago
Thank you so much for reaching out with your feedback. While this model is not one of our connected litter boxes, you can find the connected model here - https://www.petsafe.com/product/scoopfree-smart-self-cleaning-litter-box/?sku=PAL00-16807&collection-location=/shop/cat/litter-boxes-and-litter/ As well if you ever need or would like to confirm feature sets our team would be more than happy to assist. If needed you can reach out to our customer care team via phone or chat here - https://support.petsafe.net/contact-us/
Love This But Sensor is Broken
5 out of 5 stars
Terrid9 - 10 months ago
originally posted on PetSafe
I love my PetSafe litter box but it has recently stopped working. One of the lights is showing up in purple. From what I have been able to find online, a sensor is no longer working. How can I replace this? Please help. I need this wonderful box to work again. Thank you.
1 reply from PetSafe® Customer Care team - 10 months ago
Thank you for reaching out to us. We are sorry to hear you are having this issue with your cat's litter box. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
Would be good if the Waste Trap Lid Wasn’t flimsy
1 out of 5 stars
Kbro70 - 11 months ago
originally posted on PetSafe
I bought this product a few months ago but the pins that are supposed to “snap” the waste trap lid to the litter box have both broken off. Now the entire machine doesn’t work correctly and I can’t find the replacement waste trap lid anywhere. Very disappointed!
1 reply from PetSafe® Product Support team - 11 months ago
We're so sorry to hear the waste trap cover tabs have been broken. This is certainly not what we expect from any of our litter boxes. We would love to discuss this with you further to help get this resolved! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
Definitely doesn't meet what is advertised.
2 out of 5 stars
So disappointed - 11 months ago
originally posted on PetSafe
Had this for less then 3 weeks, cat barely used it first week at 34 times being used. Started smell after 10 days very strongly, the urine odor doesnt get absorbed within 30 mins for sure. I see the responses about not being in humid area, we have this near our living room. Do they want us to be in basically a desert, with no air moisture? I am super disappointed and kind of upset in how poor the "odor free crystals" work. I guess urine doesnt clump and absorbs urine, yup smells very bad. Doesn't seem any better then regular litter so far other then not scooping daily
1 reply from PetSafe® Product Support team - 11 months ago
We're so sorry to hear you've had this experience with your litter box! It is important to mention that the life of the Crystal Litter is dependent on several factors, including the age, diet, and heath of your cat, the number of cats using the litter box, as well as the location of the unit and where the litter is stored. Our team would love the opportunity to discuss this with you further to determine what may be happening and how we can help! Please feel free to each out to us directly via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/2677.
Do not buy this litter box!
1 out of 5 stars
Thumbs down graphic, would not recommend
Smarshtech - 1 year ago, Verified purchaser
The crystals are all over the house, stuck to the cat but the catch is, they fall off easy giving the illusion of being non stick. Which, is an absurd concept because cat parents know the many scrupulous things that stick to their fur. The crystals are super expensive and run out more quickly. Crystals are also hard to see on light colored floors or carpet and can be mistaken for something else if not careful. I’m not sure what the electrical feature of the box actually does to comment on it. I’ve seen nothing electrical happen aside from being plugged in. The box is made of cheap plastic. Also, a bulky eye sore. I forgot to mention that the crystals don’t absorb wetness like traditional litter does. Meaning, wet paws, equates to wet paws. Lastly, the price is ridiculous and is the 2nd highest priced litter box. If I was able to return it I would. If you’re going to spend a few hundred on a litter box… go big or go home… throw in a little more, pass this one up, and get the one that looks like a spaceship. It actually does what is advertised.
1 reply from PetSafe Brand Expert team - 10 months ago
We're so sorry to hear you've had these difficulties with your litter box! Please know this is extremely atypical. Our crystal litter is both low tracking and highly absorbent, so the issues you have described are very unusual. We would love to troubleshoot with you and see what could be causing this; please get in touch with our Customer Care team! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
Second Generation is a Fail - Don’t Waste your $$
1 out of 5 stars
CatWiza - 1 year ago
originally posted on PetSafe
We had the first generation of the PetSafe automatic litter box and it worked great for 6 years. The rake wore out and the box needed to be replaced. We had no hesitation going with the second generation version of similar design, but this version is highly flawed. For starters we used to be able to go almost a full month without the box smelling at all. This box can’t go more than week or so before the smell starts to fill the room. I’ve been trying to figure out why and have 2 conclusions. 1. The area where the poop gets raked into under the flap gets filled up with clean litter and there is no place for the poop to go, so it collects in the area in front of the “poop zone” where the smells can escape a lot easier. 2. The plastic on the second generation doesn’t cover the entirety of the cardboard flap on the tray like the original version did. We found our cat peeing toward the front of the litter box and because the cardboard flap isn’t covered, the pee soaks into the cardboard instead of making it into the litter. I would suggest staying away from the second generation of this box and hope they go back to what worked from the original design.
1 reply from PetSafe® Product Support team - 1 year ago
We're so sorry to hear you're experiencing these unusual issues with your kitty's litter box. This is certainly not something we typically hear regarding this litter box and would love the opportunity to help. If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
Awful
1 out of 5 stars
Kate.m - 1 year ago
originally posted on PetSafe
Had it about 2 months. The worst smelling litter box we’ve ever had. Doesn’t soak up pee and smells the house up. Would not recommend to anyone.
1 reply from PetSafe® Product Support team - 1 year ago
We are sorry to hear you and your kitty are having these difficulties with your litter box, Kate. This is certainly not what we expect for any of our customers. This is something our team would be more than happy to assist you with. If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
Easy clean
5 out of 5 stars
Nana's treasures - 1 year ago
originally posted on PetSafe
I bought this awhile ago. Love ❤️ love❤️ this. Easy clean up and my cat loves his privacy with the cover. Definitely buy this, and the litter is great.
1 reply from PetSafe® Product Support team - 1 year ago
We're so pleased to hear this box has been such a great fit for you and your cat! Thank you for sharing this feedback!
Do not recommend. Does not work as expected
1 out of 5 stars
Neyda - 2 years ago
originally posted on PetSafe
I have two of the older model and they work as they should. I decided to give it a try to this newer version and I regret it big time. Have the unit for almost 4 months now and it has been a headache. The cover and the rake are smashing solid waste creating a mess. I have to clean the litter box three times a week because the odor is terrible. Worst of all is the retractable cover design that is hold in place by a tiny plastic hinge on each end. The material is cheap, rather than plastic they should use either metal or pvc. One hinge broke today rendering the retractable cover useless and by default this negates the purpose of the litter box. Do not buy. I hope Petsafe reads this review and send me a replacement retractable cover while they figure out how to fixed the faulty design. The rack frequently stalls in the middle, the light turns red and the only way to correct that is by disconnecting the unit. In spite of all the negative reviews, I bought it based on my positive experience with the older model but I should have considered the negative reviews and buy a different brand.
1 reply from PetSafe® Customer Care team - 2 years ago
We are sorry to hear this is happening with your cat's litter box. It may be beneficial to mention that this litter box does come with a 1 year warranty. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone or chat Monday - Friday 8am -7pm EST here - https://support.petsafe.net/s/
Great for single cat
2 out of 5 stars
T.young - 2 years ago
originally posted on PetSafe
I bought this about 6 weeks ago. I tried to love it!! And maybe I would if we only had one cat. The smell was unbearable. I was changing crystals weekly and scooping poo 2x a day. And I had two units! Did not love but have heard from friends with only 1 cat they love it. Our multi cat home just didn’t love it and we went back to traditional boxes to save on expenses.
1 reply from Product Support team - 2 years ago
We're so sorry to hear these boxes were not the best fit for your situation! Though it is normal for trays to need to be changed more often in multi-cat homes, this is typically at around 7-10 days for homes with three days. If you have more than three cats, it would be possible for this timeframe to be even shorter, but we would love to speak with you about this directly to see if there are ways the lifespan of your trays could be longer. So that we can do so, please get in touch with us! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
It is what it says
2 out of 5 stars
Lp+fatty_cat - 2 years ago
originally posted on PetSafe
It does what it advertised it said it does. But there is no odor control, and all around the litter box and throughout the house there is crystal litter everywhere. We got this on Sunday I believe and we have changed it three times. We have two cats. They’re both using it but it said it would last 2 to 3 weeks for two cats.
1 reply from Customer Care team - 2 years ago
We are sorry to hear you are experiencing this with your litter box. While there are factors that can shorten the lifespan of the litter our team would be more than happy to assist you with this. If you would like you can reach out to our team at 1-800-732-2677 Monday - Friday 8am - 7pm EST.
Fabulous litter box
5 out of 5 stars
Alshep - 2 years ago
originally posted on PetSafe
I recently got this litter box and it’s so great. It performs wonderfully. I couldn’t ask for a better box for my cat. Not having to scoop, which is completely nasty, couldn’t be more convenient. I wish I had discovered this litter box sooner.
Urine on the floor
1 out of 5 stars
Carne - 2 years ago
originally posted on PetSafe
Twice now I have set up the litter box, took it out several months ago when my wife was tired of seeing urine on the floor along the right edge of the litter box. It was correctly installed and was functioning, raking away poop. Put it back out again last week and still same issue. Somehow the urine is getting over the edge of the tray and splashing down inside the main unit and landing on the floor, not going over the top…. For the expense it should not be doing this…Took it out of the house again, does not work well…
1 reply from Customer Care team - 2 years ago
We are sorry to hear you are having this issue with your litter box. Our team would be more than happy to assist you with this, If you would like you can reach out to our team at 1-866-738-4379 Monday - Friday 8am - 7pm EST.
Pet safe Litterbox review
5 out of 5 stars
Taylor D. - 2 years ago
originally posted on PetSafe
10/10 would recommend. Best litter box ever for smell.
1 reply from Customer Care team - 2 years ago
Thank you for sharing your feedback with us, Taylor! We're glad to hear this litter box has been a great addition to your home.