Oral-B iO Series 5 Electric Toothbrush with Brush Head

Liz, we can certainly imagine your surprise upon finding mold in your toothbrush, and would like to help. While very rare, this can occur if the brush is stored in a location that is exposed to mold and bacteria, and the plastic comes into contact with ingredients of a corrosive nature (e.g. cleaning agents, sprays, cosmetics, soaps, etc.). Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. To help prevent this, it's important to clean your toothbrush after each use, per the directions in your user manual. So we can help you further, please give us a call at (800) 566-7252.

Thank you for taking the time to share with us. We strive to provide you with the best service, and we're sorry to hear that was not your experience. We want to assure you that we will be sure to share your feedback with our team, and if you'd like to share more with us, please feel free to give us a call at (800) 566-7252.

We're sorry to hear you're unhappy with the battery life of your iO 5. Please know, we have many quality checks in place to ensure only the best products reach you. So we can help you further, please give us a call at (800) 566-7252.

Thank you for sharing this with us, and we're sorry you did not receive a charger with your new iO5. We have many quality checks to ensure only the best products reach you, so this isn't what we'd expect. So we can learn more and help you further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We can certainly understand how frustrating it is when your toothbrush stops working as it should, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you. If you use certain features of the app, some modes may become unavailable while completing a goal. So we can learn more and help you further, please give us a call at (800) 566-7252.

We can understand your concern, Lily, and appreciate your reaching out. It's appreciated that you've loved your iO toothbrush for the past year, and we don't want that to change. While very rare, this can happen if the brush is stored in a location that is exposed to mold and bacteria. To avoid this, we recommend cleaning and drying your toothbrush after each use, with the following steps. (1) After brushing, thoroughly rinse the brush head while the toothbrush is switched on to minimize toothpaste residue remaining on the brush between uses. (2) After rinsing, switch the brush off, remove the brush head from the handle, and clean both parts separately under running water. (3) Wipe both handle and brush head dry with a soft towel. (4) Leave both the handle and brush head to air dry further before putting the brush head and handle back together. (5) If necessary, it is okay to use a mild detergent and water to clean the outside of the handle. We take your concerns very seriously, Lily, and would like to learn more details to further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We’re sorry the app hasn't been tracking your brushing accurately, and are happy to help. The AI algorithm has learned from thousands of brushing patterns recognizing the very unique and individual brushing styles. While we tried to capture as many different brushing styles as possible, sometimes it might be difficult for the algorithm to pick up very unique movements or brush-holding patterns. We are continuously updating and training the algorithm and are also launching regular updates for the app to further improve the accuracy. To help improve position detection, we recommend making sure all other Bluetooth devices are disconnected and then brushing the Oral-B way. Start with the outside surfaces of the teeth and move from one tooth to the next, letting the brush sit against each tooth briefly, and then repeat this with the chewing and inside surfaces. So we can offer more help, please call us at (800) 566-7252.

We're so sorry to hear your toothbrush doesn't clean as well as you were hoping for, and that your previous brush had the buttons coming off. Please know, we have many quality checks in place to ensure only the best products reach you, so your experience with both brushes is unexpected. So that we can help you further, please give us a call at (800) 566-7252.

We're so sorry you experienced this, jk450. All Oral-B toothbrushes go through many quality checkpoints while being made and therefore we wouldn't expect mold to appear when the brush is used and cleaned correctly, which it sounds like you're doing. Just as a refresher, here are our cleaning tips: > After brushing, thoroughly rinse the brush head with luke-warm water while the toothbrush is switched on to minimize toothpaste residue remaining on the brush between uses. > After rinsing, switch the brush off, remove the brush head from the handle, and clean both parts separately under running water. Wipe both handle and brush head dry (with a soft towel) . Note: especially when you live in a hard water area you are advised to wipe dry instead of leaving to air dry > Leave both the handle and brush head to air dry further before putting the brush head and handle back together. > When you put them back together, ensure the brush head is pushed fully onto the handle so there's no/little gap > If necessary, it's OK to use a mild detergent/cleanser and water to clean the outside of the handle. > Note: Don't put the toothbrush handle or brush heads in boiling water or into a dishwasher. Doing so exposes them to high temperatures which can result in damage to the handle/heads. This can also impair the seal of the handle and allow water in, causing a moldy smell. Please call us at (800) 566-7252, so we can gather more information on your brush for our Quality Team and help you with a replacement!

We appreciate you sharing your experience with us. Our Oral-B toothbrushes are put through many quality checks to ensure they arrive to you in the perfect condition. We always recommend charging your Oral-B Electric Toothbrushes for 24 hours before using. We'd like to learn more about your experience to see how we can help best. Please give us a call at (800) 566-7252.

We're disappointed to hear you aren't enjoying your new iO5 brush. When it comes to brushing, we want your mouth to receive the best possible clean, which we stand behind with our 60 Day Satisfaction Guarantee. If you ever have questions or would like to share more, give us a call at (800) 566-7252.

We're sorry to hear this. Due to the extensive quality tests that these brushes undergo, this isn't something we'd expect. Our team would like to learn more, and ask that you please give us a call when you have a moment. (800) 566-7252

We're so sorry to hear this, Rebecca. With the many quality tests these brushes are put through, this isn't the result we expect. We'd like to learn more, and share some information with your regarding our 2 year manufacturer warranty. So we can best assist you, we ask that you give us a call at (800) 566-7252.