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Q: I am trying to remove the mist nozzle as the tubing seems to be dirty but I can't seem to figure out how it gets removed. By the way, the instructions just says to remove the mist nozzle and clean it but again, no picture or instructions on how.
A: Hi, The mist nozzle can be removed with a paper clip. Pure Enrichment Support
submitted byPure Enrichment Support - 5 years agoBrand expertA: If I can't remove the nozzle with my fingers or my hand wrapped around the tubing how is a paper clip going to help?
submitted byj11 - 5 years ago
Q: Are you able to turn off the night light?
A: Hi Niki, Thank you for your question! Yes, the night light is optional. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 7 months agoBrand expert
Q: How do i reach customer support
A: Hi Sarah, Thank you for your question! Please feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 1 year agoBrand expert
Q: my humidifier will not turn on. It does not appear to be dirty. Can you help
A: Hi No, Thank you for your question! Please feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com and we will be happy to assist you. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: Where do I buy the filter mentioned
A: Hi Babs, Thank you for your question! Please feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com and we will be happy to help you locate one. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: does it have actual visible mist coming from the unit, I bought a competitors brand and it doesn't have mist coming from it..
A: Hi Bib, Thank you for your question! While you might see some of the mist coming out of the humidifier, you will certainly notice the difference in the air when it is on. Please note that the pictures are for illustration purposes. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: does this require a filter or any other part that requires changing. If so can you be specific about it so I can order extra when I purchase this tomorrow. thank you
A: Hi Lsd, Thank you for your question! The Pure Enrichment MistAire Ultrasonic Cool Mist Humidifier does not have any replaceable parts. The decalcification cartridge filter is optional, in case you use tap water, especially from a hard water area. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: Does this humidifier spread a white cast?
A: Hi Yammy, Thank you for your question! The Pure Enrichment MistAire Ultrasonic Cool Mist Humidifier may release white dust if hard water is used. You may use distilled water to avoid this issue. Also, dust in the air can settle because of added humidity in the room. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: the one I recieved is only 1.5 liters. The description says 1.5 gallons. which one is it supposed to be?
A: Hi, Thank you for your question! The tank of the Pure Enrichment MistAire Ultrasonic Cool Mist Humidifier can hold 1.5 liters. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert
Q: How is it cleaned? How often? Does it require/have a filter, or other antibacterial methods ie: chemicals...Are they included? Basic information please!
A: Hi Zintia, Thank you for your question! You may take off the mist nozzle of the Pure Enrichment MistAire Ultrasonic Cool Mist Humidifier and clean it using the cleaning brush that comes with it. It is recommended to thoroughly clean it at least once a week. There is an optional decalcification cartridge filter for it to avoid mineral buildup. It is recommended if you use tap water in the unit, especially from a hard water area. If you have any other questions, feel free to reach out directly to us at (714) 668-0300 or help@pureenrichment.com. Pure Enrichment Support
submitted byPure Enrichment - 2 years agoBrand expert