Sony HTG700 3.1 Channel Soundbar with 3D Audio and Bluetooth

Hi, Thank you for your feedback. We're happy to hear that you are enjoying your HT-G700, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! You can transfer the signals of the audio content to Dolby Atmos by following the steps on page 36 here: https://cutt.ly/arg555Ld Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK

Hi, Thank you for your review. We're glad to hear that you're enjoying your HT-G700 now after the issue has been resolved, and we hope you continue to enjoy it for years to come. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. Rest assured, we have raised your feedback as voice of customer, to the concerned team for future consideration. If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL Omnia @Sony Support UK

Hi, Thank you for your review. We're glad to hear that you're enjoying your Sony HT-G700 audio system. Yet, we're sorry to learn that the dialogue isn't clear and that it has stopped working randomly. Letting you know that the content itself being watched has the most impact on how the dialogue is mixed with the other audio elements, you can always boost it by pressing the Voice button on your remote control. We also recommend that you always use a certified ultra-high speed HDMI 2.1 cable for best performance. If you ever experienced the same issue again, we recommend that you try a different cable, and check the following steps: - Unplug the system from the mains while disconnecting everything from it for at least 2 minutes. - Check if its firmware is up-to-date: https://cutt.ly/KwG0XLGn - Reset the system: https://cutt.ly/hwG0CrtV (p. 45) If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo Mazen @ Sony Support UK

Hi, Thank you for your review. We're glad to hear that you're enjoying your Sony HT-G700 sound bar, and hope you continue to enjoy it for years to come. If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo Mazen @ Sony Support UK

Hi, Thank you for your review. We're sorry to hear that the sound quality of the HT-G700 hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible. We highly appreciate your valued feedback, and hope you continue to enjoy your HT-S2000 for years to come. Rest assured, your feedback has been raised to the concerned channels, as a voice of customer for future consideration. If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL Omnia @Sony Support UK

Hi GaryGuo, thanks for choosing and purchasing our product. We're glad you like the sound quality of the HTG700. We appreciate your feedback the USB port of your Sony unit. The USB port of this soundbar is for software updates only. This soundbar does not support USB playback. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thanks for choosing Sony. ~Earl

Hi Mehrshad, Thank you for your review. We're glad to hear that you're enjoying the sound of your HT-G700, yet, we're sorry to hear that you're facing an issue with the sound. You can try the troubleshooting steps in this link as an attempt to resolve the issue (Pg. 41 & 42): https://bit.ly/42LZw4o If the same issue remains, try to reset the device to its initial settings, you can find the instructions in the previous link page 45. If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL Omnia @Sony Support UK

Hi Franky, Thank you for your review. We're sorry to learn that you're getting no sound when connecting this sound bar to your TV via HDMI. We recommend following our setup guide as it's showing here: https://cutt.ly/54MCMB7. And make sure to change the audio output on your TV from TV speakers to external device. If it's still the same, make sure that the sound bar is running the latest firmware update: https://cutt.ly/o4MVeyE. And check the steps on page 42: https://cutt.ly/J4MVIqB. You may also reset it, and test it once more, page 45: https://cutt.ly/J4MVIqB. If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL. Sawy @Sony Support UK

Hi Wadebob, You made the right choice! We're glad that you are enjoying the sound quality of the soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing Sony! -Ralph

Hi Bosco9407, Great! Thank you for the awesome feedback! We're glad you're enjoying overall features and incredible sound quality of the soundbar. Glad to know you're having an enjoyable listening experience with your HT-G700 3.1ch Dolby Atmos®/ DTS:X™ Soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. Thank you so much for choosing Sony! -Jess