Sponsored
Dyson 360 VisNav Robot Vacuum: Cordless, HEPA Filter, Multi-Surface, Lithium Battery, 3 Speeds, Purple
$999.99 sale price when purchased online
$1199.99 list price
Target Online store #3991
About this item
Highlights
- The world's most powerful robot vacuum.¹ 2x the suction of any other robot vacuum.¹
- Sucks up more than any other robot on all floors.² Dyson's first brush bar to combine three ways to deep clean. Engineered with a wide diameter to reduce long hair and pet hair tangling.
- Control your clean or let your Dyson robot do it for you. Choose between four power modes: Auto, Boost, Quick, and Quiet. In Auto mode, the 360 Vis Nav™ robot vacuum automatically adapts suction power to debris level.³
- Unlike side sweepers that flick dirt away, Dyson sucks up dirt right to the edge of your wall. An automatic extending side duct redirects suction that's powerful enough to capture debris right up to the wall.
- Cleans far. Cleans fast. An 11.8-inch brush bar covers more floor with every sweep, and Quick mode prioritizes speedy cleans. Up to 65 minutes of run time, before automatically recharging, ready to clean again.⁴
- Intelligent. Independent. Sees where it needs to clean and remembers where it's been – just like you would. With 26 sensors, 360° navigation, a low-profile design, and dual-link suspension, it reaches far and avoids getting stuck.
- Clean. Wherever you are. Set-up requires connection to the MyDyson™ app. This unlocks your robot’s intelligent features – mapping your home, choosing cleaning modes for each room, setting areas to avoid, smart scheduling, and clean time estimates.
- Whole-machine HEPA filtration. Dyson's fully sealed HEPA filtration system traps dust and seals in 99.99% of particles as small as 0.1 microns –including allergens and pet dander.⁵
- Protects your data. Dyson is committed to ensuring that your personal information is protected and never misused. The robot's camera spots shapes and contrasts within your home, but will never save, record, or send any images.
- Hassle-free care. Comes with a 2-year warranty and lifetime Dyson support. Gives maintenance alerts and receives automatic software updates over Wi-Fi with the latest Dyson functionality and features.
- Designed with a bigger bin for less frequent emptying. A hygienic one-touch ejection mechanism drives dust deep into your trash in one action so there is no need to touch the dirt.
Description
Experience the benefits of independent cleaning with Dyson 360 Vis Nav™, the world’s most powerful robot vacuum.¹ It's intelligently designed with 26 sensors and 360° navigation and delivers 2x the suction of any other robot vacuum.¹ You can be confident that it picks up everything you need it to without getting stuck and cleans right to the edge of the walls. In Auto mode, it automatically adapts suction power to debris level. With complete customization available through the MyDyson™ app, you can control your clean. Home mapping, four cleaning modes, deep clean reports, and predictive cleaning allow the Dyson 360 Vis Nav™ to better understand your home and cleaning needs – so you don't have to.
¹Suction testing based on ASTM F558 at the inlet loaded to bin full, in Boost mode.
²Straight-line pick-up performance based on market average, across three surface types, based on IEC 62885-7 and 62885-4, in Boost mode against robot vacuum markets (sales data from Jan 2021 to Dec 2021).
³Suction power automatically reacts in Auto mode only. Microscopic dust is defined as particles smaller than 100 microns.
⁴In Quiet mode, in an unobstructed environment.
⁵Tested per ASTM F3150 in Boost mode. Allergens refers to non-living material.
¹Suction testing based on ASTM F558 at the inlet loaded to bin full, in Boost mode.
²Straight-line pick-up performance based on market average, across three surface types, based on IEC 62885-7 and 62885-4, in Boost mode against robot vacuum markets (sales data from Jan 2021 to Dec 2021).
³Suction power automatically reacts in Auto mode only. Microscopic dust is defined as particles smaller than 100 microns.
⁴In Quiet mode, in an unobstructed environment.
⁵Tested per ASTM F3150 in Boost mode. Allergens refers to non-living material.
Dimensions (Overall): 3.6 Inches (H) x 12.6 Inches (W) x 13 Inches (D)
Weight: 11 Pounds
Features: Built-In Crevice Tool, Motorized Brush Roll, 360-Degree Swivel
Capacity (Volume): .13 Gallon
Number of Speeds: 3
Bag Type: Bagless
Cleaning Path Width: 11.8 Inches
Recommended Surface Application: Hardwood, Carpet, Multi-Surface, Hard Floor
Filter Type: HEPA
Hose Length: 0 Centimeter
Power Source: Battery
Battery: 1 Non-Universal Lithium, Required, Included
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 90571385
UPC: 885609020747
Item Number (DPCI): 329-00-9291
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 21.53 inches length x 16.88 inches width x 6.1 inches height
Estimated ship weight: 16.9756 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
This item ships in its manufacturer’s packaging, revealing what’s inside. ·
Return details
This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: How does this Dyson handle rugs with fringe!?
submitted by Amh - 6 months ago
A: Hello, thank you for your question about the Dyson 360 VisNav Robot. We appreciate your interest in our product. The Dyson 360 VisNav Robot is designed to handle various floor types, including rugs with fringe. Its advanced navigation system and powerful suction ensure thorough cleaning while being gentle on delicate surfaces. However, for optimal performance, we recommend ensuring that fringes are not tangled or excessively long, as this can sometimes affect the cleaning process. If you have any further questions or need additional information, please feel free to email us at askdysonus@dyson.com. We appreciate your support and look forward to continuing to serve you. Warm regards, Dyson Customer Support
submitted byDyson Team - 6 months agoBrand expert
Q: What is the requirement to connect to WiFi, does it connect to 5G?
submitted by April - 7 months ago
A: Hello, thank you for sharing your concern with us. We would like to inform you that to connect the Dyson 360 VisNav Vacuum to Wi-Fi, ensure you have a stable 2.4GHz Wi-Fi network, as the device does not support 5G networks. Follow these steps: Download the MyDyson™ app from the App Store or Google Play. Open the app and follow the on-screen instructions to connect the vacuum to your Wi-Fi network. Ensure your Wi-Fi signal is strong and stable during the setup process. If you encounter any issues, please feel free to email us at askdysonUS@dyson.com. We would be delighted to assist you further.
submitted byDyson Team - 7 months agoBrand expert
Q: how do you empty it after it has picked up dust/dirt?
submitted by Lazy - 7 months ago
A: Hello Lazy, thank you for your question regarding the Dyson 360 Vis Nav Vacuum. To empty the dust and dirt collected by the vacuum, please follow these steps: Turn Off and Unplug: Ensure the vacuum is turned off and unplugged before emptying. Remove the Bin: Press the release button to detach the bin from the vacuum. Empty the Bin: Hold the bin over a trash can and press the release button to open the bottom flap, allowing the dust and dirt to fall out. Close and Reattach: Close the bottom flap securely and reattach the bin to the vacuum until it clicks into place. If you have any further questions or need additional assistance, please contact our customer support team via askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support
submitted byDyson Team - 7 months agoBrand expert
Q: Does it climb up stairs?
submitted by Hannah - 8 months ago
A: Hello, thank you for sharing your concern. You have inquired about the Dyson 360 Vis Nav Vacuum. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. Please be informed that ‘Dyson 360 Vis Nav Vacuum’ cannot climb stairs. If you have a multi-level home, you’ll need to manually move it between floors. For detailed information, please email us at askdysonUS@dyson.com and we would be delighted to assist you further.
submitted byDyson Team - 8 months agoBrand expert
Q: Does the 360 VisNav Vacuum have AI capabilities or features
submitted by ProfessorH - 8 months ago
A: Hello, thank you for sharing your concern with us. You have inquired about the Dyson 360 Vis Nav. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson 360 Vis Nav robot vacuum incorporates artificial intelligence (AI) to enhance its cleaning capabilities. It uses Dyson’s Simultaneous Localization and Mapping (SLAM) technology, which allows the vacuum to create a detailed map of your home, know where it has been, and see where it needs to be cleaned. The AI helps it respond intelligently to dust detected in your home, prioritizing high-dust areas and adjusting its cleaning patterns accordingly. Additionally, the vacuum features a 360-degree vision system and 26 sensors that continuously analyze its surroundings to avoid obstacles and restricted areas. This makes it highly efficient and effective in maintaining a clean environment. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.
submitted byDyson Team - 8 months agoBrand expert
Q: Does this have artificial intelligence
submitted by ProfessorH - 9 months ago
A: Hello, thank you for sharing your concern with us. You have inquired about the Dyson 360 Vis Nav. We can totally understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson 360 Vis Nav robot vacuum incorporates artificial intelligence (AI) to enhance its cleaning capabilities. It uses Dyson’s Simultaneous Localization and Mapping (SLAM) technology, which allows the vacuum to create a detailed map of your home, know where it has been, and see where it needs to be cleaned. The AI helps it respond intelligently to dust detected in your home, prioritizing high-dust areas and adjusting its cleaning patterns accordingly. Additionally, the vacuum features a 360-degree vision system and 26 sensors that continuously analyze its surroundings to avoid obstacles and restricted areas. This makes it highly efficient and effective in maintaining a clean environment. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.
submitted byDyson Team - 8 months agoBrand expert
Q: Does this have an actual camera or just lidar for obstacle avoidance. Also does it have any AI?
submitted by ProfessorH - 9 months ago
A: Hello, thank you for your question regarding the Dyson 360 Vis Nav. Please be informed that the Dyson 360 Vis Nav uses a combination of advanced technologies for navigation and obstacle avoidance: Camera and Sensors: The Dyson 360 Vis Nav is equipped with a 360-degree vision system that includes a fisheye lens and eight LED sensors. This allows the vacuum to map and navigate your home effectively. Obstacle Detection: Instead of traditional LiDAR, the Dyson 360 Vis Nav utilizes a Simultaneous Localization and Mapping (SLAM) system along with 26 obstacle detection sensors to navigate and avoid obstacles. Artificial Intelligence: The vacuum incorporates AI to enhance its cleaning performance. It can map your home, recall areas that need cleaning, and adapt its cleaning patterns based on the environment. If you have any further questions or need additional information, please feel free to reach us at askdysonUS@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support
submitted byDyson Team - 7 months agoBrand expert
Frequently bought together
Guests also viewed
Discover more options
Summary of reviews
The Dyson 360 Vis Nav Robot Vacuum offers impressive suction power and intelligent navigation, making it a valuable addition to any home. Guests appreciate its ability to clean various floor types and its app integration for scheduling. However, some users have experienced challenges with mapping and navigation, leading to missed areas. Despite these concerns, many guests find it effective for daily cleaning, especially in homes with pets, and value its convenience and performance.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.5 out of 5 stars with 174 reviews
Sensors
4 out of 5 stars
LizP - 12 days ago
originally posted on Dyson
I bought our machine about a month ago and the sensors require a clean very very frequently. It is a pain to have to do them so frequently especially when they are not dirty and nothing is on the cleaning cloth. Also when you have another scheduled clean later in the day and the sensors require cleaning after the first scheduled clean of the day and you are away from home the second clean wont go ahead. You should be able to manually override the warning.
Good but not quite there
3 out of 5 stars
Elisa - 15 days ago
originally posted on Dyson
The vacuum itself is awesome. The best suction and cleaning of any vacuum I own. It draws up very fine dust out of the cracks of an old hard wood floor without the filter being clogged right away. It did take a week for the house to be clean enough that I didn't have to empty the bin mid cycle. The down side - the navigation kind of sucks, it keeps going in places it has been banned from unless I mark off half the room. It gets stuck on vents at least once per cycle even though they are on the no go list. It will also get lost if the dogs panic and run over or past it, just seems to break its brain. The map is kind of pointless since is can't find its way home most days. The mapping its self is an all day thing to get a clean map that has all the rooms on it. It is very frustrating to spend an hour or two babysitting the robot to find out it missed two rooms. Normally it takes five tries to get it. All and all worth having if you have time to babysit it while it runs. If you are dusting and cleaning and watching it, it does cut cleaning time in half. If you want it to run while at work it probably won't work for you. To give context I live in a 160 year old house with all solid surface floors, about 1000sft living space on the floor it runs, 3 people and 3 dogs
1 reply from customer service team - 14 days ago
Hello, thank you for sharing your detailed feedback with us. We are pleased to hear that you find the suction and cleaning performance of the Dyson 360 Vis Nav™ impressive. However, we are truly sorry to learn about the navigation issues you have encountered. Your satisfaction is very important to us, and we want to address your concerns promptly. We understand how frustrating it can be when the robot vacuum does not navigate as expected, especially in a home with pets and unique floor layouts. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Very recommended to buy!
5 out of 5 stars
Allets - 19 days ago
originally posted on Dyson
I splurge this for my birthday and after months of usage, this is one of my best investment! App to operate was fabulous, always feeling good to return home to vacuumed floor!
Great product
4 out of 5 stars
Downstairs Robot Vac - 19 days ago
originally posted on Dyson
Great machine but the only thing that can be improved is when the machine is on a hard floor and comes up to a thick carpet or a ducted vent, it sometimes struggles in this situation, Iwe have another cheaper brand that has no issue in these circumstances.
(no review title)
3 out of 5 stars
Hope for better - 23 days ago
originally posted on Dyson
It just doesn’t go into corners or close to woodwork on walls and can’t find the charging station
1 reply from customer service team - 20 days ago
Hello, thank you for sharing your feedback regarding the Dyson 360 Vis Nav. We are sorry to hear that the product did not meet your expectations, particularly in terms of navigating corners and finding the charging station. We understand how important it is for a vacuum to effectively clean all areas of your home, including corners and close to woodwork. Your comments are valuable to us as we work to improve our products and address any issues our customers may face. We would like to offer our assistance in addressing this issue and finding a solution that better suits your needs. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Good robot vacuum but needed a lot of improvement.
3 out of 5 stars
Kanchun - 27 days ago
originally posted on Dyson
The vacuum function is good. Design is good. However it didn't work properly. Needed human intervention almost 50% of the time. The robot software needed a lot of fixes. Looking forward for firmware upgrade.
1 reply from customer service team - 26 days ago
Hello, thank you for your feedback on the Dyson 360 Vis Nav. We're glad to hear that you appreciate the vacuum function and design. We apologize for the inconvenience caused by the software issues and the need for frequent human intervention. Your experience is important to us, and we are actively working on firmware upgrades to enhance the performance and reliability of our product. We appreciate your patience and look forward to providing you with an improved experience soon. We would like to look further into this for you. For detailed information, please feel free to email us at askdyson@dysoncanada.ca and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
NOT PLEASED
3 out of 5 stars
SIDNI - 29 days ago
originally posted on Dyson
We are not pleased with our new Dyson. It doesn't have cameras, so it gets stuck under furniture and we have to go look for it. We do like that it is bagless.
1 reply from customer service team - 28 days ago
Hello, thank you for sharing your feedback about the Dyson 360 Vis Nav. We understand how frustrating it can be when the vacuum gets stuck under furniture, and we apologize for any inconvenience this has caused. We're glad to hear that you appreciate the bagless feature, as it certainly makes maintenance easier. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Robot vacuum works OK but can't dock itself.
3 out of 5 stars
KadeM - 1 month ago
originally posted on Dyson
Robot vacuum is mediocre and frustrating. I've had the Dyson Vis Nav for about 3 weeks, and it hasn't been able to successfully return to the dock once. That's frustrating because I feel like I have to run the vac while I'm home so I can return it to the doc afterwards; so I can't avoid the noise or schedule it to go on it's own without being worried about it. It usually winds up near the doc, but never on it. Sometimes it "gives up" and waits, but often it seems to simply crawl around looking for it. It also means I can't set it to clean the whole floor because it will run out of charge and can't mind itself. Ugh. Debating returning it. Going through online help articles are useless (the dock is set up correctly) and many people have similar complaints. Suction is good. It generally cleans up after our cats (who leave small particles of litter around) and the vac gets their shed fur without problem. Mapping is OK though not totally precise which means boundaries and "restricted" zones don't work as well as they could. Dust bin is small so I feel I have to empty it after every cleaning.
1 reply from customer service team - 29 days ago
Hello, thank you for sharing your detailed feedback with us. We sincerely apologize for the frustration you've experienced with the Dyson 360 Vis Nav. We understand how important it is to have a reliable and efficient robot vacuum, especially when dealing with pet hair and litter. We are sorry to hear about the issues with the vacuum returning to the dock and the challenges with mapping and restricted zones. Your experience is important to us, and we want to ensure you get the best performance from your product. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Great Features!
5 out of 5 stars
Kate10 - 1 month ago
originally posted on Dyson
The Dyson Robot is so efficient - from the initial mapping of the house to the actual suction of dust. It cleans the floors so well. We have a dog and a cat and buying the Dyson Robot was the best decision!
1 reply from Dyson Australia team - 26 days ago
Thank you for sharing such fantastic feedback! It's wonderful to hear that the Dyson Robot has been a game-changer for your home, especially with a dog and a cat. We're thrilled it’s making life easier by efficiently mapping your house and keeping your floors spotless. Knowing it was the best decision for you truly means a lot—thank you for letting us know!
Worth it for me! No issues since software updates
5 out of 5 stars
Kitkat209 - 1 month ago
originally posted on Dyson
I got this a month ago. At first I didn’t like it. It was confused and getting stuck on the air vents but then it learned or updated and hasn’t been stuck for about 3 weeks. I also had an issue with it returning home and then I guess the pattern wasn’t put the correct way that it reads to return to its home base. I noticed it when looking at the pictures and I thought I was going crazy! But after it matched the pictures it’s returned home 100% of the time. The suction is superior. I checked with a v15 detect and basically not a crumb left. App is pretty easy to use. I pick what rooms I want it to clean. I came from a roomba that left dog hair and stuff behind. It also didn’t self empty half the time so I don’t think it’s too much work to empty it once a week. Plus there isn’t a base to maintain or troubleshoot. I’m also very happy it doesn’t have any bags, filters, or brushes that I need to replace every few months or sooner. The filter is washable. Similar spiny brush as my v15 so it’s pretty high quality. I had read some bad reviews before buying so I thought a lot before making the purchase and decided to go for it after watching some YouTube videos saying since the new updates it’s been great. Pretty low maintenance. My mom ended up ordering it as well and also loves hers and doesn’t have issues. It honestly saves me a lot of time. Sometimes it has issues and goes home early (rare) but I rarely babysit it. It also doesn’t bang or hit furniture or the walls so that’s nice. I like that it has a 3 year warranty as well. I mean it’s not 100% perfect but I’m happy I no longer have to vacuum because it does such a good job. With the roomba I still had to 2-3x a week because I have animals. I would say this could 100% be a vacuum replacement. Obviously I would still recommend having a vacuum though. Again I’m really happy I don’t have to buy replacement filters, brushes, or bags.
Poor Navigation
2 out of 5 stars
BL41 - 1 month ago
originally posted on Dyson
I used it for a week. I tried to give it a solid try but it just didn’t perform like i expected from my other Dyson products.
1 reply from customer service team - 29 days ago
Hello, thank you for sharing your feedback with us. We sincerely apologize for the disappointment you've experienced with the Dyson 360 Vis Nav. We understand how frustrating it can be when a product does not meet your expectations, especially when compared to other Dyson products you have used. We are sorry to hear that the performance did not live up to your expectations despite giving it a solid try for a week. Your experience is important to us, and we want to ensure you get the best results from your Dyson 360 Vis Nav. We would like to look further into this for you. For detailed information, please feel free to email us at askdyson@dysoncanada.ca and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Disappointing Machine
1 out of 5 stars
SallyJo - 1 month ago
originally posted on Dyson
The Dyson 360 Vis Nav is the 3rd robot vacuum I have owned. I do like that the vacuum has a full sized brush, however, more bristles rather than the carbon fiber mat on the roller would probably work better, The vacuum cleans hard floors well and doesn't do a great job on carpet. I have 2 dogs and I'm amazed at how little hair the robot will pick up unless I clean the same room twice or more. The mapping capability of the robot is good, although the zoning and restriction portion of this could be much better if one could draw single lines rather than being forced to use a square or rectangle. It would also be nice if the map could be enlarged as it is difficult to get the zone lines in the right place. My biggest issue with the robot is that it powers down in the middle of a run for no reason. The vacuum is not one that you can expect to do a cleaning of your whole house without being present, as more than likely, it will power down and have cleaned only a small area. So constant baby-sitting is a necessity. I have one room in my house that it has yet to clean without the robot being started from scratch 3 times. I have watched video after video trying to understand the issues with this robot and have extended my vocabulary in cussing it's inadequacies. I realize there is a lot of technology in this machine, but it's performance is definitely not worth the price.
1 reply from customer service team - 1 month ago
Hello, thank you for taking the time to share your detailed feedback on the Dyson 360 Vis Nav. We sincerely apologize for the inconvenience and frustration you've experienced with our product. It's clear that the performance has not met your expectations, especially given the investment and effort you've put into trying to make it work effectively. We appreciate your positive note on the full-sized brush and the mapping capability. However, we understand your concerns regarding the vacuum's performance on carpets, the hair pick-up efficiency, and the zoning and restriction features. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
A little disappointing
3 out of 5 stars
Steve - 1 month ago
originally posted on Dyson
I bought a while back and am using it on a routine basis, however I've found that after multiple attempts at remapping my house it still never quite accurately covers all the areas. I also find that the vacuum tends to require a lot of maintenance in order to function optimally, such as clearing objects that aren't obstructing the airways. I would also like the ability to set up more zones, and or to check the exact charge levels as a percentage using the app
1 reply from Dyson Australia team - 18 days ago
It's great to hear that you're using the vacuum regularly! Remapping issues can be frustrating. Ensuring the vacuum has a clear path and minimising obstacles can help improve mapping accuracy. Regular maintenance, like clearing objects and cleaning filters, is essential for optimal performance. For setting up more zones and checking the exact charge levels as a percentage, the Dyson app should have these features. If they aren't working as expected, reaching out to Dyson customer support might provide additional assistance.
Cleans well
4 out of 5 stars
Jonf - 1 month ago
originally posted on Dyson
Cleans well and navigates the house o.k. battery could be better though.
1 reply from Dyson Australia team - 18 days ago
Thank you for your feedback! It's great to hear that the cleaning performance and navigation are meeting your expectations. We appreciate your input on the battery life and will take it into consideration for future improvements. If you have any tips or need assistance, feel free to reach out.
Not what I expected from Dyson
2 out of 5 stars
Butten - 1 month ago
originally posted on Dyson
It’s not what I expected from Dyson as this robot vacuum gets confused really easy and returns to the docking station a lot I am unhappy with this purchase I have many other dysons products and love them but this I think needs improvement I had to return the first on as there was an issue with it and it took me 2 months to get it
1 reply from customer service team - 1 month ago
Hello, thank you for sharing your feedback about the Dyson 360 Vis Nav. We're sorry to hear that it hasn't met your expectations and that you've experienced issues with its performance. We understand how disappointing this must be, especially given your positive experiences with our other products. We appreciate your patience during the return process and apologize for any inconvenience caused. Your feedback is valuable to us, and we are continuously working to improve our products and services. We would like to look further into this for you. For detailed information, please feel free to email us at askdyson@dysoncanada.ca and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
(no review title)
1 out of 5 stars
Not available - 2 months ago
originally posted on Dyson
Constantly stops working. Starts up and lights up but doesnt move off the dock
1 reply from Dyson Australia team - 1 month ago
Thank you for sharing your feedback on the Dyson Robot Vacuum. It's important for us to know that it constantly stops working and doesn't move off the dock even after starting up and lighting up. Please reach out to our customer support team for assistance in resolving this issue. Your feedback is valuable as it helps us improve our products and ensure a better experience for our users.
Not Ready for the General Market
3 out of 5 stars
patricklong - 2 months ago
originally posted on Dyson
The frustration is often worth it, but when it’s not… it’s really not. Pro: Cleaning hardware is fantastic. The brush and suction power are clearly superior to anything else on the market. Cons: Mapping is inconsistent. I map our home with zero variance in my home layout or potential obstacles, yet each new map varies in such a high degree it blows my mind. The product regularly cannot return to its dock, and I receive alerts telling me the product is stuck and can’t escape its doom loop of trying to return home. The product is “self-damaging”, in that it enters enclosed spaces that scratch the camera lens atop the product, and scrapes against walls (and my cherished floor-standing speakers), causing scratches on the product and wall paint to adhere to the enclosure. The app is quite poor in its control capabilities, as one cannot add rooms to a cleaning schedule mid-clean, nor can you select specific spots for the product to clean. Silver lining: I have great faith in Dyson and its engineers. I purchased this product after purchasing several other Dyson vacuums and countless air purifiers (and even their hair care cosmetic products) — all of which I love. I believe the hardware is excellent, and with proper software, it can be an excellent product. I hope the teams at Dyson are working on the issues I outlined, but I would not currently recommend this product until these basic issues are resolved. Also, please offer the product in other colorways. I really don’t like the current offering and would love a subtler black or white option.
1 reply from Customer Service team - 2 months ago
Hello, we sincerely apologize for the frustration you've experienced with your vacuum. While we're glad to hear you find the cleaning hardware fantastic, we understand the challenges you're facing with the mapping inconsistencies and the other issues you mentioned. Thank you for your detailed and constructive feedback. We truly value your input and your loyalty to Dyson products. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter, so we can assist you further and ensure these issues are addressed. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to improve our products.
Navigation needs work
3 out of 5 stars
Hdwayback - 2 months ago
originally posted on Dyson
Love the powerful suction, much better than previous robotic systems. The navigation system is its weak point. It just goes all over the place as it wonders blindly around. We have a large rug that shows the cleaning patterns. It also shows the portions that have not been cleaned. The app always shows the rug to be fully cleaned. It also gets confused every time on its way to the charging dock. Frequently just giving up. Very frustrating!!
1 reply from customer service team - 2 months ago
Hello, thank you for your feedback on the Dyson 360 Vis Nav. We're delighted to hear that you appreciate the powerful suction of the device. However, we sincerely apologize for the inconvenience caused by the navigation system and the app's inaccuracies. We understand how frustrating it can be when the device does not clean as expected and struggles to return to the charging dock. Your experience is important to us, and we are committed to improving our products. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Great cleaning but navigation and battery are poor
2 out of 5 stars
Frozencdn79 - 2 months ago
originally posted on Dyson
While the suction and cleaning performance of the vacuum was excellent, the navigation system is absolutely horrible. Constantly could not find rooms that were literally 10 feet from the base station. If your rooms are dim, the robot almost always gets lost especially under beds. Had a lot of difficulty finding the base station. I know this is a huge flaw with camera navigation so hopefully Dyson will include LIDAR in the next model.
1 reply from Customer Service team - 2 months ago
Hello, Thank you for your feedback. We are sorry to hear about the issues you have experienced with the navigation system. We understand how frustrating it can be when a product does not perform as expected. Your suggestion about LIDAR is valuable, and we will pass it along to our development team. Please reach out to our customer care team at askdyson@dysoncanada.ca so we can assist you further. Your satisfaction is very important to us. Best Wishes, Dyson Customer Support
(no review title)
5 out of 5 stars
Glen - 2 months ago
originally posted on Dyson
I returned this item was not impressed with anything about it