Oral-B iO Series 3 Electric Toothbrush with Brush Head

We're sorry to hear this. These iO Series 3 brushes feature the Daily Clean, Sensitive, and Whitening brush modes, so we'd like to learn more about what you're experiencing. When you have a chance, please give us a call at (800) 566-7252.

Marie, we're so happy to hear you've been so happy with your iO 3, and are sorry that it stopped charging. Please know, we have many quality checks in place to ensure only the best products reach you, and we'd expect your toothbrush to last much longer. It can help to ensure you're not charging on or near a metal surface, and to try a different outlet. So we can help you further, please give us a call at (800) 566-7252.

We're sorry to hear this. With the extensive health and safety tests that our brushes undergo, this isn't something we'd expect. Your well-being is very important to us, so we recommend to discontinue using this brush. While we understand this is unsightly, this is likely a result of toothpaste residue buildup however, we'd like to learn more. So our Safety Team can make sure you're ok, could you please give us a call at (800) 566-7252?

We never want you to feel disappointed when investing in a new iO series toothbrush. Our products go through many quality checks to ensure they reach you in perfect condition, allowing you to get the ultimate teeth-cleaning experience. The iO series brush heads are designed with openings on the brush heads to allow water to flush through the brush head tube and let air inside. This venting ensures the brush head dries sufficiently after use and reduces moisture inside the tube. What you have described can occur if the brush is stored in a location exposed to mold and bacteria and the plastic comes into contact with ingredients of a corrosive nature. Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. To avoid this, it's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. We'd love to learn more about your experience and help you further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We understand how frustrating it can be when investing in a new toothbrush and having it not meet your expectations, Delilah. We're sorry you're unhappy with the brush head and vibrating sensation of the Oral-B iO Series 3. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are designed to be comfortable to hold and easy to use for a wide variety of consumers. So we can learn more and help you find the best toothbrush for your smile, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We’re sorry to hear you’ve noticed a residue building up on your toothbrush. We have many quality checks in place to ensure only the best products reach you. Please know we understand this is unsightly but it is likely a buildup from regular use. Even if rinsed after each use, residual toothpaste can harden over time and form a residue on your toothbrush and the replacement head. This buildup may be colored depending on your toothpaste and water hardness. In either case, this substance is not harmful and can be removed with a thorough cleaning. So that we can help you further, please give us a call at (800) 566-7252.

Thank you for sharing your feedback with us, Blanca Our team is always researching, and taking in consumer feedback to help us design our products in ways that we believe everyone will love. We'll be sure to share your feedback with our team, and if you would like to share more, please feel free to give us a call at (800) 566-7252.

Thank you for bringing this to our attention. Our Oral-B products are put through many quality tests to ensure they arrive to you in the best condition. We're sorry to hear that your Oral-B iO 3 stopped working after your second try. We'd like to learn more about your experience, and to see how we can help best. Please give us a call at (800) 566-7252.

Cris, we're so sorry to hear your toothbrush has an odor, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. While very rare, this can occur if the brush is stored in a location that is exposed to mold and bacteria, and the plastic comes into contact with ingredients of a corrosive nature (e.g. cleaning agents, sprays, cosmetics, soaps, etc.). Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. So that we can help you further, please give us a call at (800) 566-7252.

Allie, we're so sorry to hear your toothbrush has developed this residue, and would like to help. To keep your toothbrush and toothbrush head clean, it can be helpful to rinse the brush while turned on, turn it off, then remove the brush head and rinse the inside, then turn the brush back on and rinse the shaft without the brush head, and allow both pieces to air dry separately. So that we can help you further, please give us a call at (800) 566-7252.

Rita, we're sorry to hear you've had troubles charging your toothbrush, and that it's hard to know what mode you're using. Please know, we have many quality checks in place to ensure only the best products reach you. It is important to ensure the brush is placed on the charging pin properly. For first use, the toothbrush starts with the first mode illustrated on the package. To switch to another mode, successively press the mode button. You may change the modes during the brushing event. The toothbrush automatically starts in the mode selected last. If you'd like to share more about your experience, we'd be happy to help. When you have a chance, please give us a call at (800) 566-7252.

We’re sorry to hear you’ve noticed a residue building up on your toothbrush. We have many quality checks in place to ensure only the best products reach you. Please know we understand this is unsightly but it is likely a buildup from regular use. Even if rinsed after each use, residual toothpaste can harden over time and form a residue on your toothbrush and the replacement head. This buildup may be colored depending on your toothpaste and water hardness. In either case, this substance is not harmful and can be removed with a thorough cleaning. So that we can help you further, please give us a call at (800) 566-7252.

Thanks for leaving your review, Dg. Oral-B toothbrushes go through many quality tests to ensure you have a wonderful brushing experience, so we're sorry you're not completely satisfied. While the iO Series 3 doesn't come with a travel case, the higher iO series models do. Please call us at (800) 566-7252 if you want any further assistance!