Dupray NEAT Steam Cleaner

A: Hello, Great questions Please make sure not to overfill your machine. It is recommended to fill your boiler with 40 oz only. Thus, the steam will have enough room to form inside the boiler without pushing the water out. Generally, when starting the machine, the hose, and accessories are cold. The steam cools very quickly on contact with the air and will therefore condense inside the pipe Hence, it is normal, that the steam is watery for the first 3–4 seconds. After a few moments of use, the machine and accessories will become increasingly hot and the steam increasingly dry. Please note that the Neat does not have the option to adjust the steam pressure. For that reason the floor will always look wetter when comparing it to a steam mop, that has a lower pressure. -Your Dupray Team-

A: Hello, Great question! Yes, the window tool has a squeegee inside to help you clean your windows and mirrors more easily. -Your Dupray Support-

A: Hi Great Question. Please note, steam cleaning is not ideal to remove pet urine smell from carpets due to the enzymes found in them. To remove pet urine, you need a specific chemical. -Your Dupray Support-

A: Hello, Great question! Please note, we have stopped recommending descaling our machines. Instead, it is best to use distilled water to prevent a fast calcium build up. If you still notice a scale build up, you could use a half an inch aquarium hose, to pump out the dirty water. -Your Dupray Team-

A: Hello, Fantastic question! The Neat requires 1500 Watt in order to work -Your Dupray Team-

A: Hello, Great questions! The steam cleaner can be used to clean most surfaces. However, we would recommend caution with any engineered floor, like laminate, as steam may cause damage over time, loosening the glue between the layers. The best is to reach out to your floor manufacturer to see if their floor is made for steam cleaning. Whenever you are unsure about a material, you can also try a small hidden spot first to see how it reacts to the steam -Your Dupray Team-

A: Hello, Great question! The unit does not come with a high pile rug attachment. However, a steam cleaner can certainly be used to clean carpet surfaces, deodorize and sanitize your carpets and remove spots. The best tool to use is either the floor tool + pads/ bonnets/ microfiber for surfaces or the lance for stains. Please be aware, a steam cleaner is not a carpet cleaner and is best used as a spot cleaner. -Your Dupray Team-

A: Hello, Good question! The unit includes 1 brass brush on arrival. However, we sell additional brushes in a pack of 10. -Your Dupray Team-

A: Hello, Great question! A steam cleaner can certainly be used to clean carpet surfaces, deodorize and sanitize your carpets and remove spots. The best tool to use is either the floor tool + pads/ bonnets/ microfiber for surfaces or the lance for stains. However, a steam cleaner is not a carpet cleaner and is best used as a spot cleaner. -Your Dupray Team-

A: No steam mop can be safely used on a solid wood floor. The steam damages the wood.