Mr. Coffee 12c Programmable Coffee Maker with Rapid Brew System Stainless Steel: 12 Cup Drip, Electric, Paper Filter

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that the coffee basket does not lock in place. That is certainly not the experience we want you to have. Your Mr. Coffee®12-Cup Programmable Coffee Maker has a 1-year limited warranty and we would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that the heating plate was on all day and the coffee maker is overflowing. That is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check if the filter basket is inserted correctly and the carafe is properly placed on the warming plate. Also, try using standard coffee grounds and avoid overfilling the coffee basket. Lastly, make sure not to remove the carafe from the warming plate for more than 30 seconds while brewing. Your Mr. Coffee®12-Cup Programmable Coffee Maker has a 1-year limited warranty. If this doesn't resolve your issue, please discontinue use and contact us directly or fill in the "Contact us" link provided below so we can determine the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We appreciate you bringing this to our attention and we are sorry to hear that the coffee basket is broken. That is certainly not the experience we want you to have. Your Mr. Coffee®12-Cup Programmable Coffee Maker has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that our Mr. Coffee® 12-Cup Programmable Coffee Maker did not meet your expectations. We will make sure that our design and production teams are made aware of your feedback. We are always looking for ways to better our product, and your feedback would certainly help us in improving it moving forward. Also, please note that this coffee maker doesn’t turn off when it is finished brewing. It has a 2-hour auto shut-off that keeps your coffee hot for two hours, then automatically shuts off. If you need further assistance, please contact us directly or fill in the "Contact us" link provided below. We hope this helps. Have a good day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We appreciate your support with our brand. Below is how to set up brew later: 1. Press brew later button 2. set time to brew 3. Press brew later button again Now you should have a light on the brew later button. After you set the time up for brew later. You should not need to reset the time unless you want to change the time to brew. You will have to press the brew later button twice if not change time. Should have a solid light if brew later is set. We hope this information is useful. Should you have any other questions or concerns, please contact us directly, so we can further assist you. We are always happy to help. Hope you enjoy the rest of your day!

Thanks for contacting Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee 12-Cup Programmable Coffee Maker. We are sorry to hear that your coffee maker is not turning on and by itself. This is certainly not the experience we want you to have. To remedy this issue, 1st, check if there is no physical damage on its cord. 2nd if there's none, try unplugging the coffee brewer and let it rest for 3-5 minutes. 3rd Plug the unit into a different wall outlet and see if it will work. Please do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently. If these measures won't work and the problem still persists take note that our coffee maker has 1 year limited warranty. Please contact us directly so we can help you with warranty replacement. Have a great day!

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your coffee maker is not brewing the full amount of coffee that it is supposed to brew. This is certainly not the experience we want you to have. No worries, we are here to help. The possible reason for this issue is that, the coffee maker might be having too much condensation. Also note that you may lose 1/2 to 1 cup of coffee during the brewing process, as some of the water liquid stays in the coffee grounds and / or evaporates. To lessen too much evaporation, check if everything is properly locked in place, most especially the coffee maker lid. Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you with warranty replacement. Have a good day!

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that the Mr. Coffee® 12-Cup Programmable Coffee Maker didn't meet your expectations. That is certainly not the experience we want you to have. We will make sure that our design and production team are made aware of your feedback. Please know that we appreciate feedback like this as it serves an important role in improving our products. If you need further assistance, please contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us

Thanks for contacting Mr. Coffee®. We are sorry to hear that your coffee maker is leaking. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently. Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!

Thank you for reaching out to Mr. Coffee®. We appreciate you bringing this to our attention and we are sorry to hear that you are having a hard time seeing the time setup. That is certainly not the experience we want you to have. The Mr. Coffee®12-Cup Programmable Coffee Maker's clock doesn't light up but we will make sure that our design and production team are made aware of your feedback. Please know that we appreciate feedback like this as it serves an important role in improving our products. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly or fill in the "Contact us" link provided below so we can determine the best resolution. Have a great day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee®12-Cup Programmable Coffee Maker is not working. That is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not working, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer. Let the unit rest for 3-5 minutes. Then, plug it into a different wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance. Also, make sure that all parts and accessories are properly inserted. Otherwise, it might cause the product not to work properly. Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day! https://www.mrcoffee.com/support/contact-us

Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your Mr. Coffee®12-Cup Programmable Coffee Maker did not meet your expectations. That is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your coffee maker has a year limited warranty. If your concern is a warranty-related issue, please contact us directly or fill out the contact us form below so we can provide a better resolution. We hope this helps. Have a good day! https://www.mrcoffee.com/support/contact-us

Thank you for contacting Mr. Coffee®. We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffee Maker is overflowing. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check if the filter basket is inserted correctly and the carafe is properly placed on the warming plate. Also, try using a standard coffee grounds and avoid overfilling the coffee basket. Lastly, make sure not to remove the carafe from the warming plate for more than 30 seconds while brewing. Your coffee maker has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day! https://www.mrcoffee.com/support/contact-us

Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee®12-Cup Programmable Coffee Maker. We're sorry if the coffee maker is leaking and won't brew. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. If the coffee maker is not brewing, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below: - Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. - Insert Filter basket correctly - Place decanter correctly - Add the desired amount of coffee - Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently. If your coffee maker is leakng, please check the hose in the reservoir, make sure it is snug on connection. Also, check the filter basket for any drips down the back of the basket onto the trip arm and warming plate. Ensure to use medium grounds and make sure that the water is not exceeding the max line in the water reservoir. Lastly, please run a cleaning cycle into it if the machine hasn't been cleaned recently. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly at https://www.mrcoffee.com/support/contact-us, so we can determine the best resolution. Have a great day!

Thank you for reaching out to Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee®12-Cup Programmable Coffee Maker. We are sorry to hear that the handle broke off. This is certainly not the experience we want you to have. Take note that our Coffee Makers have a year limited warranty and we would love to get this taken care of. For us to do that, we'd like to kindly request that you contact us directly. Have a good day!

Thank you for contacting Mr. Coffee®! We are sorry to hear that your Mr. Coffee®12-Cup Programmable Coffee Maker with Rapid Brew System has plastic taste on coffee. We suggest you clean your machine by mixing distilled white vinegar and water at a ratio of 2 tablespoons of vinegar for every 5 oz. cup that your coffee maker’s water reservoir holds. Run the mixture through the machine and do not put coffee in. Repeat the cycle if you prefer, but mix a fresh batch of vinegar/water. When you’re done, run clean water through the machine several times to get rid of the vinegar. Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request to fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us