Dyson Ball Animal 3 Total Clean Upright Vacuum: Multi-Surface, Bagless, Cyclonic Action, 3 Speeds, 35' Cord

A: Hello, thank you for reaching out with your question about the Dyson Ball Animal 3 Total Clean Upright Vacuum. We understand your concern about the main brush head attachment, especially given your experience with the Dyson Ball Animal 2. The main brush head on the Dyson Ball Animal 3 Total Clean is designed to be securely attached to the vacuum. Here are the steps to ensure it is properly connected: Align the brush head with the connection point on the vacuum's base. Push the brush head firmly until you hear a click, indicating it is securely attached. To detach, press the release button and gently pull the brush head away from the vacuum. If you continue to experience issues or have any further questions, please do not hesitate to contact us via askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support

A: I used it on my grandfather’s split level house with wall to wall carpeting including on the stairs (5 stairs on one set, 9 stairs on the other). There is a handle that comes out from the back and various head attachments come in the box. I could vacuum with the wand, the 5 stairs easily. The 9 stairs, I found easiest to do the first 1/2 from the bottom floor, then unplug the vacuum, bring it to the top floor, replant in, and vacuum the last half of the stairs from the top down. Hope this helps. The suction is good. The down side, my vacuum after three years is now acting weird and there is no local Dyson repair shop within 50 miles from me. So now I don’t know what to do

A: Hi, We have reviewed your query regarding the replacement of the battery for your vacuum. Yes, we can replace the battery for V15 detect, here is the link that can help you to replace the battery: https://youtu.be/myDxXhJ82no for more details, please email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review". Best Wishes, Ridhu, Dyson Customer Support

A: Hello, thank you for reaching out with your question about the Dyson Ball Animal 3 Total Clean. We understand that it can be confusing to determine how the main brush head is attached. To clarify, the main brush head is designed to be easily attached and detached from the vacuum. Here are the steps to ensure it is properly connected: Align the brush head with the connection point on the vacuum's base. Push the brush head firmly until you hear a click, indicating it is securely attached. To detach, press the release button and gently pull the brush head away from the vacuum. If you have any further questions or need additional assistance, please feel free to ask at askdysonus@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support

A: Hello, thank you for sharing your concern with us. We would like to inform you that the Dyson Ball Animal 3 Total Clean Upright Vacuum is indeed a model that exists, although it may not be as prominently featured on the Dyson website. This model is designed for comprehensive cleaning and comes with seven Dyson-engineered accessories, including: Combination tool, Stair tool, Tangle-free turbine tool, Carbon fiber soft dusting brush, Reach under tool, Tool bag Tool holder. The Dyson Ball Animal 3 series, including the Total Clean model, is among the latest in Dyson's upright vacuum lineup, released in 2022. It features advanced de-tangling technology and powerful suction, making it ideal for homes with pets. If you have any further questions or need additional assistance, please do not hesitate to contact us via askdysonus@dyson.com We would be delighted to assist you further. Warm regards, Dyson Customer Support

A: Hello, thank you for your inquiry about the Dyson Ball Animal 3 Total Clean Upright Vacuum. This model is not self-propelled. However, it is designed with Dyson's Ball technology, which makes it easier to maneuver around furniture and obstacles with a simple turn of the wrist. Currently, Dyson does not offer a self-propelled vacuum model. If ease of use is a priority, you might consider a lighter cordless model like the Dyson V11 or V15, which are easier to handle and still provide powerful suction. If you need further assistance or have any additional questions, please feel free to reach us at askdysonUS@dyson.com We would be delighted to assist you further. Warm regards, Dyson Customer Support

A: Hello, thank you for your inquiry about the Dyson Ball Animal 3 Total Clean. This model is specifically designed for homes with pets and offers powerful suction to effectively remove pet hair from carpets. The Motorbar cleaner head features hair de-tangling technology, which helps to pick up long hair and pet hair without tangling. Additionally, the vacuum's strong suction power ensures deep cleaning of carpets, making it well-suited for homes with thick-pile carpeting. Given your experience with other Dyson models, the Ball Animal 3 should provide a noticeable improvement in handling pet hair on carpets. If you need further assistance or have any additional questions, please feel free to reach us at askdysonUS@dyson.com We would be delighted to assist you further. Warm regards, Dyson Customer Support

A: Hello, thank you for your question about Dyson Ball Animal 3 Total Clean. This model does not have a manual height adjustment feature. However, it is designed to handle high-pile carpets effectively. The vacuum uses a suction control slider that allows you to adjust the power, which can help in managing different carpet heights. Additionally, the cleaner head automatically adjusts to maintain optimal contact with the floor, ensuring efficient cleaning on various surfaces, including high-pile carpets. If you have any further questions or need additional assistance, please feel free to contact us via askdysonus@dyson.com. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support

A: Hello, We appreciate your inquiry about the Dyson Ball Animal 3 Total Clean Upright Vacuum. We are pleased to confirm that this vacuum is suitable for use on hardwood floors without causing scratches. It is equipped with a motorized brush head featuring nylon and carbon fiber bristles that are gentle on hard floors while delivering robust cleaning performance. Furthermore, the vacuum's suction power automatically adjusts, ensuring smooth transitions between different floor types, including hardwood.

A: Hello, thank you for your question about Dyson Ball Animal 3 Total Clean. This model does not have manual height adjustments. Instead, it features a self-adjusting cleaner head that automatically adapts to different floor types, including low and high-pile carpets. This ensures optimal suction and cleaning performance across various surfaces without the need for manual adjustments. If you have any other queries, please feel free to contact us via askdysonus@dyson.com. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support

A: Hello, thank you for your inquiry about the Dyson Ball Animal 3 Total Clean Upright Vacuum. The model number for this vacuum is Ball Animal 3 Total Clean. If you are looking for the SKU, it is 405866-01. If you have any other queries, please feel free to contact us via askdysonus@dyson.com. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support